Remote Field Support Technician – Fire Alarm Programming

Johnson Controls

New York (NY)

Hybrid

USD 62,000 - 85,000

Full time

14 days+

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Job summary

Johnson Controls is seeking a seasoned Field Support Technician/Programmer for Simplex Fire Alarm Systems. The role requires 10+ years of programming experience, NICET Level III preferred, and strong NFPA interpretation skills.

You will travel to local offices, work from home when feasible, and collaborate with design and contracting teams to deliver complete system programs. The position involves remote support, data-file management, and weekly team meetings to align backlog and urgent

Qualifications

Minimum Experience: 10+ years Simplex Fire Alarm Technician/Programming Experience.
Proficient in MS Office, Excel, and Simplex programmers.
NICET Level III certification is preferred.
Proficient in interpreting and applying NFPA standards, and reading/construction documents.

Responsibilities

Coordinate and travel to local offices to assist with customer sites experiencing difficulties.
Provide remote support via Teams and Q&A channels.
Obtain necessary files from local offices to build a complete Simplex Fire Alarm System Program.
Work with Design Team to obtain latest drawings and CSV files for programming.
Read and interpret construction drawings, specs, and contracts.
Interpret NFPA standards to build a complete Fire Alarm System Program.
Collaborate with district contracting teams on customer contracts and delivery needs.
Upload completed projects to SharePoint and distribute links to Local Offices.