Field Support Technician (Remote)

YDU JC Air Cond & Ref Inc.- Dubai; New York, Northern (NY, KY); Hybrid; USD 62,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, a global leader in building systems, seeks a Field Support Technician/Programmer for Fire Alarm systems. You will coordinate travel to local offices, perform remote programming, read construction documents, and ensure NFPA standards are applied correctly.

You will work with design and remote teams, attend weekly reviews, and assist installation crews. Strong MS Office and Excel skills, 10+ years in Simplex, and willingness to travel up to 50% are preferred.

Qualifications

• 10+ years Simplex Fire Alarm Technician/Programming experience.
• Willingness to travel 50% of the time.
• NICET Level III certification preferred.
• Proficient in MS Office and Excel.

Responsibilities

• Coordinate and travel to local offices to assist with customer sites.
• Perform remote programming of Fire Alarm Systems in a Microsoft Teams environment.
• Read and interpret construction drawings, specifications, and contracts.
• Apply NFPA standards to design and program fire alarm systems.
• Support installation crews and coordinate with district contracting teams.

Skills

MS Office

Excel

Simplex programming

Education

NICET Level III certification (preferred)

Tools

Simplex programmers

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

Field Support Technician Employees engage in Technical Assistance, Customer Support and the Remote Programming of Fire Alarm Systems.

How you will do it:

• Coordination and Travel to Local Offices to assist with Customer Sites experiencing difficulties
• Remote Support Teams Channel Q & A Contacting to Local Offices to get the files needed to build a complete Simplex Fire Alarm System Program.
• Work with the Design Team to get the .csv files and the latest submitted and approved drawings to build a complete Simplex Fire Alarm System Program.
• Read and interpret construction documents, including drawings, specifications, and contracts.
• Interpret and apply applicable NFPA standards to build a complete Fire Alarm System Program system based on the building type, construction type, hazard classification and architectural features.
• Work closely with the district contracting teams to understand the contract with the customer, the scheduling of the program process, and the delivery needs of the installation crew.
• Work with the Remote Programming Team in a Microsoft Teams Virtual Environment to share standard processes.
• Attend weekly Microsoft Teams meetings to discuss backlog and urgent projects.
• Upload completed projects to SharePoint and send those links to Local Offices to be downloaded to the Fire Alarm Panel.
• Be available when the program will be uploaded to help the Local Technician with any programming related issues.
• Promote the Team and develop working relationships with the Local Offices

What we look for:

• An Experienced Simplex Fire Alarm System Technician/Programmer.
• Motivated, self-starter who has the ability to work from home.
• Available to travel 50% of the time.
• Required Minimum Experience: 10+ years Simplex Fire Alarm Technician/Programming Experience.
• Proficient in MS Office, Excel, and Simplex programmers.
• NICET Level III certification is preferred.
• Proficient in interpreting and applying applicable NFPA standards, and in reading and interpreting construction documents.

Salary and Benefits:

HIRING HOURLY RANGE: $45.00-62.00 (Hourly rate to be determined by the location education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.