Field Support Technician (Remote)

Johnson Controls; New York (NY); Hybrid; USD 62,000 - 85,000; Full time

Job summary

Johnson Controls is seeking a seasoned Field Support Technician/Programmer for Simplex Fire Alarm Systems. The role requires 10+ years of programming experience, NICET Level III preferred, and strong NFPA interpretation skills.

You will travel to local offices, work from home when feasible, and collaborate with design and contracting teams to deliver complete system programs. The position involves remote support, data-file management, and weekly team meetings to align backlog and urgent

Qualifications

• Minimum Experience: 10+ years Simplex Fire Alarm Technician/Programming Experience.
• Proficient in MS Office, Excel, and Simplex programmers.
• NICET Level III certification is preferred.
• Proficient in interpreting and applying NFPA standards, and reading/construction documents.

Responsibilities

• Coordinate and travel to local offices to assist with customer sites experiencing difficulties.
• Provide remote support via Teams and Q&A channels.
• Obtain necessary files from local offices to build a complete Simplex Fire Alarm System Program.
• Work with Design Team to obtain latest drawings and CSV files for programming.
• Read and interpret construction drawings, specs, and contracts.
• Interpret NFPA standards to build a complete Fire Alarm System Program.
• Collaborate with district contracting teams on customer contracts and delivery needs.
• Upload completed projects to SharePoint and distribute links to Local Offices.

Skills

Self-motivation

Travel readiness

Remote work capability

Education

NICET Level III certification

Tools

MS Office Suite

Excel

Simplex programming software

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What You Will Do

Field Support Technician Employees engage in Technical Assistance, Customer Support and the Remote Programming of Fire Alarm Systems.

How You Will Do It

• Coordination and Travel to Local Offices to assist with Customer Sites experiencing difficulties
• Remote Support Teams Channel Q & A
• Contacting to Local Offices to get the files needed to build a complete Simplex Fire Alarm System Program.
• Work with the Design Team to get the .csv files and the latest submitted and approved drawings to build a complete Simplex Fire Alarm System Program.
• Read and interpret construction documents, including drawings, specifications, and contracts.
• Interpret and apply applicable NFPA standards to build a complete Fire Alarm System Program system based on the building type, construction type, hazard classification and architectural features.
• Work closely with the district contracting teams to understand the contract with the customer, the scheduling of the program process, and the delivery needs of the installation crew.
• Work with the Remote Programming Team in a Microsoft Teams Virtual Environment to share standard processes.
• Attend weekly Microsoft Teams meetings to discuss backlog and urgent projects.
• Upload completed projects to SharePoint and send those links to Local Offices to be downloaded to the Fire Alarm Panel.
• Be available when the program will be uploaded to help the Local Technician with any programming related issues.
• Promote the Team and develop working relationships with the Local Offices

What We Look For

• An Experienced Simplex Fire Alarm System Technician/Programmer.
• Motivated, self-starter who has the ability to work from home.
• Available to travel 50% of the time.

Required

• Minimum Experience: 10+ years Simplex Fire Alarm Technician/Programming Experience.
• Proficient in MS Office, Excel, and Simplex programmers.
• NICET Level III certification is preferred.
• Proficient in interpreting and applying applicable NFPA standards, and in reading and interpreting construction documents.

HIRING HOURLY RANGE: $45.00-62.00 (Hourly rate to be determined by the location education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us