Field Support Technician

YDU JC Air Cond & Ref Inc.- Dubai; Atlanta (GA); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an experienced Field Support Technician/Programmer to provide on-site and remote support for Simplex Fire Alarm Systems. The role involves coordinating travel to customer sites, collaborating with design and remote programming teams, and ensuring complete system programs are delivered.

The ideal candidate has a strong background in Simplex programming, proficiency in MS Office, and knowledge of NFPA standards.

Qualifications

• Experienced Simplex Fire Alarm System Technician/Programmer.
• Motivated self-starter with ability to work from home.
• Willing to travel up to 50%.
• Minimum 10+ years of Simplex Fire Alarm technician/programming experience.
• Proficient in MS Office, Excel, and Simplex programming tools.
• NICET Level III certification preferred.
• Proficient in interpreting NFPA standards and reading construction documents.

Responsibilities

• Coordinate travel to local offices to assist on customer sites.
• Work with design team to obtain files and drawings for the program.
• Read and interpret construction documents and contracts.
• Apply NFPA standards to the fire alarm system design.
• Collaborate with district teams on contracts and schedules.
• Coordinate with Remote Programming Team in Teams.
• Attend weekly Teams meetings to discuss backlog.
• Upload finished projects to SharePoint and share links.
• Help local technicians with programming issues.
• Promote the team and build relationships with local offices.

Skills

Simplex Fire Alarm System

MS Office / Excel

Travel 50%

NICET III preferred

NFPA interpretation

Tools

Simplex programming software

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away!

What you will do

Field Support Technician Employees engage in On Site Technical Assistance, Customer Support and the Remote Programming of Fire Alarm Systems.

How you will do it

• Coordination and Travel to Local Offices to assist with Customer Sites experiencing difficulties Remote Support Teams Channel Q & A Contacting to Local Offices to get the files needed to build a complete Simplex Fire Alarm System Program.
• Work with the Design Team to get the .csv files and the latest submitted and approved drawings to build a complete Simplex Fire Alarm System Program.
• Read and interpret construction documents, including drawings, specifications, and contracts.
• Interpret and apply applicable NFPA standards to build a complete Fire Alarm System Program system based on the building type, construction type, hazard classification and architectural features.
• Work closely with the district contracting teams to understand the contract with the customer, the scheduling of the program process, and the delivery needs of the installation crew.
• Work with the Remote Programming Team in a Microsoft Teams Virtual Environment to share standard processes.
• Attend weekly Microsoft Teams meetings to discuss backlog and urgent projects.
• Upload completed projects to SharePoint and send those links to Local Offices to be downloaded to the Fire Alarm Panel.
• Be available when the program will be uploaded to help the Local Technician with any programming related issues.
• Promote the Team and develop working relationships with the Local Offices

What we look for

• An Experienced Simplex Fire Alarm System Technician/Programmer.
• Motivated, self-starter who has the ability to work from home.
• Potential travel 50% of the time.
• Required Minimum Experience: 10+ years Simplex Fire Alarm Technician/Programming Experience.
• Proficient in MS Office, Excel, and Simplex programmers.
• NICET Level III certification is preferred.
• Proficient in interpreting and applying applicable NFPA standards, and in reading and interpreting construction documents.

HIRING HOURLY RANGE

$36-50 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #techhiring

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.