Remote Field Solutions Engineer II — Deploy & Train

Axon

Scottsdale (AZ)

On-site

USD 90,000 - 120,000

Full time

7 days ago

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Benefits offered by this job

401k with employer match

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

Employee Resource Groups (ERGs)

Snacks in our offices

Job summary

Axon is seeking a Field Service Engineer to deploy and support Axon products and Evidence.com for federal partners. You will conduct on-site training, document workflows, and act as a trusted advisor to drive adoption and efficiencies across agencies.

The role requires remote work with up to 70% travel across North America, preferably with some international travel, and reports to the Director of Customer Solutions. Prior law enforcement or related SAAS experience is a plus.

Qualifications

BS/BA or equivalent knowledge and experience.
Prior law enforcement background is preferred.
Experience implementing and/or leading new programs of record.
Experience with SAAS sales or support.
Experience with project management and resource tracking.
Knowledge and demonstrated operating experience in one or more areas: Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS.

Responsibilities

Setup and deployment of all Axon Products (SW, Apps and Devices).
Maintaining the Agency’s Evidence.com account.
Give Agency best practice knowledge and lessons learned.
Conducting on-site training on new features and products for the agency’s leadership team(s).
Thoroughly documenting issues and workflows and suggesting new workflows to improve effectiveness of the Axon program.
Providing on-site support for Axon products and their supporting infrastructures.
Proactively monitoring the health of Axon equipment and providing "white glove" RMA support.
Recording and tracking agency feature requests and major bugs.
Connecting the Agency to "Early Access" programs for new products.