Remote Professional Services Manager | SaaS & Training

jobr.pro; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with employer match

Discretionary paid time off

Paid parental leave for all

Fitness programs

Emotional & mental wellness support

Snacks in offices

Job summary

Axon is seeking a Professional Services Manager to oversee pre‑sale and post‑sale activities, ensuring adoption and implementation of Axon Enterprise products and solutions. You will collaborate with decision‑makers and program managers to enhance workflows, training, and efficiencies with Axon’s Evidence.com, body‑worn cameras, AI solutions, and related service packages.

You will travel up to 75% to customer sites across North America, work remotely from the United States, and report to the

Qualifications

• Bachelor’s degree or equivalent knowledge and experience.
• Experience implementing and/or leading an Axon body-worn camera program.
• Experience with training, project management, and resource tracking.
• Experience with SaaS sales or support.
• Knowledge and operating experience in Digital Video, Body-Worn Cameras, Conductive Energy Weapons, Virtual Reality, Mobile Communications, SaaS.
• Understanding of software and/or hardware testing and implementation.
• Willingness to travel weekly throughout North America, with potential for international travel.
• Experience working with law enforcement or military sales.
• Ability to work remotely effectively and add value as a team member, demonstrating technical knowledge and consultative skills.

Responsibilities

• Engage with technology decision‑makers and program managers pre‑sale and post‑sale to support product implementation and adoption.
• Participate in pre‑sales activities, including sales presentations and solution demonstrations.
• Responding to RFPs and RFIs.
• Assisting in the creation of deployment plans.
• Supporting product test and evaluations.
• Plan, coordinate, and execute post‑sale program implementation for Axon’s Evidence.com, body‑worn camera products, AI solutions, and associated service packages.
• Conduct customer site assessments to evaluate requirements and implementation readiness.
• Ensure proper setup and functionality of equipment to meet operational needs.
• Provide tailored training to law enforcement and other customers.
• Collaborate with Sales, Product, and Customer Operations to address feature requests and issues.

Skills

Program management

Training delivery

Customer engagement

Remote collaboration

Leadership

Education

Bachelor’s degree or equivalent

Tools

Axon body-worn camera

Evidence.com

AI solutions

Job description

Axon is seeking a Professional Services Manager to oversee pre‑sale and post‑sale activities, ensuring adoption and implementation of Axon Enterprise products and solutions. You will collaborate with decision‑makers and program managers to enhance workflows, training, and efficiencies with Axon’s Evidence.com, body‑worn cameras, AI solutions, and related service packages.

You will travel up to 75% to customer sites across North America, work remotely from the United States, and report to the