Remote Field Service Technician - Travel Up to 80%

Ingersoll Rand; Cleveland (OH); Remote; USD 65,000 - 85,000; Full time

Job summary

Ingersoll Rand is seeking a Field Service Technician to deliver on-site and remote technical support for industrial equipment. You will aim for high customer satisfaction by resolving issues, performing installations, and maintaining safety standards across travel-heavy assignments.

The role emphasizes collaboration with sales and service teams, with opportunities to leverage vibration analysis and laser alignment expertise.

Qualifications

• 3 years of relevant technical background (millwright, maintenance, field service) or equivalent.
• High School diploma or equivalent.
• Must have a valid driver's license and pass a motor vehicle background check.

Responsibilities

• Provide technical support at customers' sites during repair or installation of IR equipment.
• Maintain safety practices and report all incidents promptly.
• Improve responsiveness by making sales calls and offering solutions.
• Submit Service Reports, Customer Calls, Expenses and Time Sheets on time.
• Suggest process improvements to speed up data handling and responses.
• Maintain proficiencies in vibration analysis and laser alignment.
• Generate sales leads and update the CRM with customer data.

Skills

Customer service

Technical troubleshooting

Field service

Communication skills

Time management

MS Office

Education

High School diploma or equivalent

Job description

Ingersoll Rand is seeking a Field Service Technician to deliver on-site and remote technical support for industrial equipment. You will aim for high customer satisfaction by resolving issues, performing installations, and maintaining safety standards across travel-heavy assignments.

The role emphasizes collaboration with sales and service teams, with opportunities to leverage vibration analysis and laser alignment expertise.