Remote Field Service Technician - High-Impact, 80% Travel

Ingersoll Rand; Toledo (OH); Remote; USD 65,000 - 85,000; Full time

Job summary

Ingersoll Rand is seeking a Field Service Technician to deliver on-site and remote technical support for IR products, ensuring service quality and customer satisfaction. You will perform installations and repairs at customer sites, document work, and contribute to a strong, globally integrated service network.

The role emphasizes safety, responsiveness, and collaboration across teams, with travel up to 80% and a focus on growing the installed base through proactive service opportunities.

Qualifications

• 3 years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience
• High School diploma or equivalent
• The job includes an assigned vehicle for work use, so the candidate must have a valid license and be able to pass a Motor Vehicle background check.

Responsibilities

• Provide technical support during repair and/or installation at customers' sites to ensure standards are met and the integrity of the equipment is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of zero lost time incidents.
• Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR's proposals and capabilities.
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers, including accurate invoicing for services.
• Suggest improvements to processes and procedures to improve customer response time and data accuracy.
• Comply with department guidelines and procedures to maintain appropriate standards of service provided to customers.
• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
• Generate sales leads from customers who could benefit from additional support to improve solutions and grow IR installed base, and update CRM with relevant information.

Skills

Interpersonal skills

Clear communicator

Safe work practices

Microsoft Word

Microsoft Excel

PowerPoint

Time management

Team collaboration

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Ingersoll Rand is seeking a Field Service Technician to deliver on-site and remote technical support for IR products, ensuring service quality and customer satisfaction. You will perform installations and repairs at customer sites, document work, and contribute to a strong, globally integrated service network.

The role emphasizes safety, responsiveness, and collaboration across teams, with travel up to 80% and a focus on growing the installed base through proactive service opportunities.