Remote Field Service Technician – Industrial Equipment Expert

Ingersoll Rand Inc.; Cincinnati (OH); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Stock grant

Paid time off

Job summary

Ingersoll Rand Inc. seeks a Field Service Technician to provide on-site and remote support for IR equipment, focusing on safe installation and repairs with a strong emphasis on customer satisfaction. The role prioritizes responsiveness, accurate reporting, and collaboration with service and sales teams.

The position requires up to 80% travel (based in Florida or the southeastern U.S. near a major airport), and a valid driver’s license.

Qualifications

• 3 years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience.

Responsibilities

• Provide technical support during repair and/or installation, at customers’ sites, of IR’s equipment to ensure standards are met and the integrity of the equipment is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of “zero” lost time incidents
• Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR’s proposals and capabilities
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers, including accurate invoicing for services.
• Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data
• Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers
• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
• Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system

Skills

Interpersonal skills

Communication skills

Time management

Problem solving

Teamwork

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Ingersoll Rand Inc. seeks a Field Service Technician to provide on-site and remote support for IR equipment, focusing on safe installation and repairs with a strong emphasis on customer satisfaction. The role prioritizes responsiveness, accurate reporting, and collaboration with service and sales teams.

The position requires up to 80% travel (based in Florida or the southeastern U.S. near a major airport), and a valid driver’s license.