Remote Field Service Technician – Industrial Equipment

Ingersoll Rand Inc.; Ohio; Remoto; USD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health care options

401(k) plan

Paid time off

Descrizione del lavoro

Ingersoll Rand Inc. is seeking a Field Service Technician to deliver field technical support for IR products, focusing on customer satisfaction and dependable 24/7 service readiness.

You will build strong relationships with customers and collaborate with internal teams to provide effective solutions and timely reporting. The position is remote with a requirement to be based in Florida or the southeastern United States near a major airport.

Competenze

• 3 years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience.
• High School diploma or equivalent.
• The job includes an assigned vehicle for work use, so the candidate must have a valid license and be able to pass a Motor Vehicle background check.

Mansioni

• Provide technical support during repair and/or installation, at customers’ sites, of IR’s equipment to ensure standards are met and the integrity of the equipment is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of “zero” lost time incidents
• Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR’s proposals and capabilities
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers, including accurate invoicing for services.
• Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data
• Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers
• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
• Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system

Conoscenze

Interpersonal skills

Communication skills

Collaboration

Microsoft Office

Time management

Organizational skills

Problem solving

Prioritization

Conflict resolution

Critical thinking

Relationship building

Integrity

Analytical skills

Virtual work

Formazione

High School diploma or equivalent

Strumenti

Vibration analysis

Laser alignment

Descrizione del lavoro

Ingersoll Rand Inc. is seeking a Field Service Technician to deliver field technical support for IR products, focusing on customer satisfaction and dependable 24/7 service readiness.

You will build strong relationships with customers and collaborate with internal teams to provide effective solutions and timely reporting. The position is remote with a requirement to be based in Florida or the southeastern United States near a major airport.