Remote Field Service Technician – Industrial Equipment

Ingersoll Rand Inc.; Cleveland (OH); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Stock grant

Job summary

Ingersoll Rand is seeking a Field Service Technician to deliver on-site technical support for IR products, aiming to be highly responsive to customer needs and deliver reliable service around the clock. The role emphasizes safety, documentation, and collaboration with the sales and service teams.

Candidates should have 3+ years of field service and a High School diploma or equivalent. A valid driver's license and MV background check will be required.

Qualifications

• 3 years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience.
• High School diploma or equivalent
• The job includes an assigned vehicle for work use, so the candidate must have a valid license and be able to pass a Motor Vehicle background check.

Responsibilities

• Provide technical support during repair and/or installation, at customers’ sites, of IR’s equipment to ensure standards are met and the integrity of the equipment is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of “zero” lost time incidents
• Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR’s proposals and capabilities
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers, including accurate invoicing for services.
• Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data
• Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers
• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
• Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system

Skills

Interpersonal skills

Communication

Teamwork

Time management

Organizational skills

Microsoft Office

Problem solving

Team player

Education

High School diploma or equivalent

3 years field service experience

Tools

Vibration analysis

Laser alignment equipment

Job description

Ingersoll Rand is seeking a Field Service Technician to deliver on-site technical support for IR products, aiming to be highly responsive to customer needs and deliver reliable service around the clock. The role emphasizes safety, documentation, and collaboration with the sales and service teams.

Candidates should have 3+ years of field service and a High School diploma or equivalent. A valid driver's license and MV background check will be required.