Remote Field Service Technician – Industrial Equipment

Ingersoll Rand Inc.; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

Ingersoll Rand is seeking a Field Service Technician to deliver on-site and remote technical support for IR products, focusing on responsive service, safety, and customer satisfaction. You will work with the IR teams to resolve issues, conduct repairs and installations, and document service activities.

The role requires 3 years of relevant technical background, a high school diploma, and a valid driver's license.

Qualifications

• 3 years of relevant technical background (millwright, maintenance, engineering, field service experience)
• High School diploma or equivalent is required
• Valid driver's license and ability to pass Motor Vehicle background check

Responsibilities

• Provide technical support during repair or installation at customer sites to ensure standards are met and equipment integrity is maintained
• Ensure safe work practices and report safety incidents and near misses promptly
• Improve responsiveness by making sales calls, performing technical walk downs, and providing solutions to distinguish IR’s proposals
• Generate required reports (Service Reports, Customer Call Reports, Expense Reports, Time Sheets) for accurate follow-up and invoicing
• Suggest process improvements to reduce response time and improve data accuracy

Skills

Interpersonal skills

Communication

Problem solving

Team collaboration

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Vibration analysis tools

Laser alignment equipment

Job description

Ingersoll Rand is seeking a Field Service Technician to deliver on-site and remote technical support for IR products, focusing on responsive service, safety, and customer satisfaction. You will work with the IR teams to resolve issues, conduct repairs and installations, and document service activities.

The role requires 3 years of relevant technical background, a high school diploma, and a valid driver's license.