Remote Field Service Technician – Industrial Equipment

Ingersoll Rand Inc.; Noblesville (IN); Remote; USD 65,000 - 85,000; Full time

Job summary

Ingersoll Rand Inc. seeks a Field Service Technician to deliver field technical support for IR products at customer sites, focusing on safety, responsiveness, and customer satisfaction. The role emphasizes collaboration with teams and accurate reporting, with opportunities to generate leads and enhance service offerings.

The position is remote, based in Florida or the southeastern U.S. near a major airport, with up to 80% travel and potential international travel.

Qualifications

• 3 years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience.
• High School diploma or equivalent.
• Valid driver's license and ability to pass Motor Vehicle background check.

Responsibilities

• Provide field technical support during repair and/or installation at customer sites.
• Ensure safe work practices and report safety incidents and near misses.
• Improve responsiveness by being available for sales calls, technical walk downs, and delivering solutions.
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, with accurate invoicing for services.
• Suggest improvements to processes to improve customer response time and data accuracy.
• Comply with department guidelines and procedures.
• Maintain proficiencies using vibration analysis and laser alignment equipment.
• Generate sales leads and provide CRM data to support opportunities.

Skills

Interpersonal skills

Clear communicator

Collaboration

MS Office proficiency

Time management

Problem solving

Ability to work independently

Conflict resolution

Education

High School diploma or equivalent

Job description

Ingersoll Rand Inc. seeks a Field Service Technician to deliver field technical support for IR products at customer sites, focusing on safety, responsiveness, and customer satisfaction. The role emphasizes collaboration with teams and accurate reporting, with opportunities to generate leads and enhance service offerings.

The position is remote, based in Florida or the southeastern U.S. near a major airport, with up to 80% travel and potential international travel.