Remote Field Service Tech — Industrial Equipment

Ingersoll Rand Inc.; Dayton (OH); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand Inc. is seeking a Field Service Technician to deliver field technical support for IR products, with a strong customer focus and the ability to meet 24/7 service demands.

You will collaborate with IR teams to provide valued solutions and expand the installed base through proactive service opportunities. The role requires hands-on technical skills, adherence to safety, and the ability to generate clear service reports while supporting sales leads.

Qualifications

• 3 years of relevant technical background including millwright, maintenance, engineering, field service experience.
• High School diploma or equivalent.
• Must have a valid license and be able to pass a Motor Vehicle background check.

Responsibilities

• Provide technical support during repair and installation at customers’ sites to ensure standards are met.
• Maintain safety, reporting all incidents and near misses.
• Improve responsiveness by providing on-site visits and solutions that differentiate IR's capabilities.
• Complete required reports and time sheets, including invoicing for services.
• Suggest improvements to processes to enhance customer response time and data accuracy.
• Comply with department guidelines and procedures to maintain service quality.

Skills

Interpersonal skills

Communication

Team collaboration

MS Office

Time management

Problem solving

Organizational skills

Customer relationships

Education

High School diploma

3 years field service experience

Tools

Vibration analysis

Laser alignment

Job description

Ingersoll Rand Inc. is seeking a Field Service Technician to deliver field technical support for IR products, with a strong customer focus and the ability to meet 24/7 service demands.

You will collaborate with IR teams to provide valued solutions and expand the installed base through proactive service opportunities. The role requires hands-on technical skills, adherence to safety, and the ability to generate clear service reports while supporting sales leads.