Remote Field Service Technician - Data Center Diagnostics

Schneider Electric; Philadelphia (Philadelphia County); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Uniforms supplied

Laptops provided

Mobile devices provided

Job summary

Schneider Electric is seeking a Field Service Representative in the United States to service critical data center equipment as part of the Secure Power & Cooling Services team. This home-based role offers a 40-hour guarantee(+Overtime) and comprehensive training on all tools and products.

You will perform startup, repair, preventive maintenance, and field modifications, travel regionally, and generate service reports while solving customer issues.

Qualifications

• Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
• 2+ years in Field Services or equivalent industry experience.
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Movement of service equipment weighing up to 50 pounds

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom
• Travel throughout the region for local customer support or even countrywide travel
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Skills

Problem solving

Customer focus

Reading schematics

Vehicle operation

Test equipment

Education

Associate degree or equivalent in HVAC/R or electronics

Tools

Diagnostic tools

Job description

Schneider Electric is seeking a Field Service Representative in the United States to service critical data center equipment as part of the Secure Power & Cooling Services team. This home-based role offers a 40-hour guarantee(+Overtime) and comprehensive training on all tools and products.

You will perform startup, repair, preventive maintenance, and field modifications, travel regionally, and generate service reports while solving customer issues.