Remote Field Service Operations Lead | Dispatch & Vendor Management

Current Lighting; United States; Remote; USD 75,000 - 94,000; Part time

Benefits offered by this job

401(k) match

Paid holidays

Medical, dental, vision insurance

Learning & development

Time off flexibility

Job summary

Current Lighting is seeking a Field Service Operations Professional to manage field service execution across internal and third-party providers, coordinate resources, and ensure timely, professional delivery. This remote role reports to the Manager, Field Services and requires strong organization and communication skills.

You will oversee service requests from intake to completion, monitor KPIs, manage vendor relationships, and support financials through PO management and invoice auditing.

Qualifications

• 5+ years of experience in service coordination or related operations.
• Experience managing third party contractors, service providers, or vendor relationships.
• Experience creating purchase orders, reviewing invoices, and supporting operational financial processes.
• Proficiency with Microsoft Office Suite and service management platforms such as ConnectWise, Salesforce, ServiceNow, or similar systems.
• Strong organizational, communication, and problem-solving skills with exceptional attention to detail.

Responsibilities

• Manage startup, warranty, maintenance, and service activities across company and contracted service resources.
• Schedule and dispatch field personnel while optimizing resource utilization and service response times.
• Manage service requests from initiation through completion, ensuring timely communication, documentation, and resolution.
• Serve as the primary liaison between customers, manufacturer representatives, service partners, field personnel, and internal stakeholders.
• Monitor service coverage and identify gaps in geographic regions, recruiting and onboarding qualified third party service providers as needed.

Skills

Organizational skills

Communication

Problem-solving

Attention to detail

Independent work

Education

Associate degree

Tools

ConnectWise

Salesforce

ServiceNow

Microsoft Office

Job description

Current Lighting is seeking a Field Service Operations Professional to manage field service execution across internal and third-party providers, coordinate resources, and ensure timely, professional delivery. This remote role reports to the Manager, Field Services and requires strong organization and communication skills.

You will oversee service requests from intake to completion, monitor KPIs, manage vendor relationships, and support financials through PO management and invoice auditing.