Hybrid Senior Manager, Field Services & Service Operations

Current Lighting

Greenville (SC)

Hybrid

USD 140,000 - 178,000

Full time

14 days+

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Benefits offered by this job

401(k) with company match

Paid holidays

Learning & development programs

Job summary

Current Lighting is seeking a Senior Manager, Field Services and Service Operations to lead our nationwide service organization supporting Lighting Controls and Dual-Lite Emergency Inverter solutions. The role oversees field service execution, service operations, recurring revenue programs, partner management, training, and continuous improvement to drive customer satisfaction and growth.

The position offers a hybrid schedule (4 days on-site, 1 day virtual) in Greenville, SC or Cleveland, OH,

Qualifications

8+ years of leadership experience in field service or operations.
Experience leading distributed teams, contractors, or third-party service organizations.
Experience with CRM and service management platforms; ConnectWise preferred.

Responsibilities

Lead a national field service organization supporting startup, commissioning, maintenance, warranty, repair, and training services.
Manage internal personnel, contractors, and Authorized Service Centers across North America.
Oversee Dual-Lite service operations, including startup services, warranty support, maintenance programs, and service partner performance.
Administer recurring revenue programs, including SaaS subscriptions, service agreements, maintenance contracts, and extended warranties.
Serve as business owner for ConnectWise and service management processes, ensuring accurate tracking, reporting, and customer visibility.
Develop and lead training, certification, and workforce development programs for service personnel and partners.
Drive operational excellence through performance metrics, process improvements, and customer-focused service delivery.
Collaborate with Sales, Engineering, Product Management, Finance, Warranty, and Customer Experience teams to support customer success and business objectives.