Field Service Operations Professional

Current Lighting; United States; Remote; USD 75,000 - 94,000; Part time

Benefits offered by this job

401(k) match

Paid holidays

Medical, dental, vision insurance

Learning & development

Time off flexibility

Job summary

Current Lighting is seeking a Field Service Operations Professional to manage field service execution across internal and third-party providers, coordinate resources, and ensure timely, professional delivery. This remote role reports to the Manager, Field Services and requires strong organization and communication skills.

You will oversee service requests from intake to completion, monitor KPIs, manage vendor relationships, and support financials through PO management and invoice auditing.

Qualifications

• 5+ years of experience in service coordination or related operations.
• Experience managing third party contractors, service providers, or vendor relationships.
• Experience creating purchase orders, reviewing invoices, and supporting operational financial processes.
• Proficiency with Microsoft Office Suite and service management platforms such as ConnectWise, Salesforce, ServiceNow, or similar systems.
• Strong organizational, communication, and problem-solving skills with exceptional attention to detail.

Responsibilities

• Manage startup, warranty, maintenance, and service activities across company and contracted service resources.
• Schedule and dispatch field personnel while optimizing resource utilization and service response times.
• Manage service requests from initiation through completion, ensuring timely communication, documentation, and resolution.
• Serve as the primary liaison between customers, manufacturer representatives, service partners, field personnel, and internal stakeholders.
• Monitor service coverage and identify gaps in geographic regions, recruiting and onboarding qualified third party service providers as needed.

Skills

Organizational skills

Communication

Problem-solving

Attention to detail

Independent work

Education

Associate degree

Tools

ConnectWise

Salesforce

ServiceNow

Microsoft Office

Job description

Field Service Operations Professional

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Operations Professional

5 days ago Requisition ID: 1643

Field Service Operations Professional

Remote

Reports to Manager, Field Services

Position Summary

The Field Service Operations Professional is responsible for managing and coordinating field service operations across a network of internal and third-party service providers. This role is the main contact for anything related to field service execution, vendor relationships, workforce coverage, customer communication, and operational reporting. The position oversees service request intake through completion, coordinates field resources, maintains service partner coverage in assigned territories, and supports financial administration through purchase order management and invoice auditing. The role works closely with customers, manufacturer representatives, service providers, Field Service Engineers, and internal teams to ensure timely and professional service delivery.

Key Responsibilities

• Manage startup, warranty, maintenance, and service activities across company and contracted service resources.
• Schedule and dispatch field personnel while optimizing resource utilization and service response times.
• Manage service requests from initiation through completion, ensuring timely communication, documentation, and resolution.
• Serve as the primary liaison between customers, manufacturer representatives, service partners, field personnel, and internal stakeholders.
• Monitor service coverage and identify gaps in geographic regions, recruiting and onboarding qualified third party service providers as needed.
• Maintain relationships with contracted service organizations and monitor performance, responsiveness, and compliance with company standards.
• Coordinate replacement parts, materials, equipment, and other resources required to support field activities.
• Create and manage purchase orders for subcontractors, vendors, and service-related activities.
• Review and audit service invoices against approved scope, contracted rates, purchase orders, and service documentation prior to payment approval.
• Track service metrics, open work orders, vendor performance, and operational KPIs.
• Maintain accurate records within service management systems and support reporting activities for management.
• Escalate service issues, customer concerns, coverage challenges, and operational exceptions as appropriate.
• Manage the various training opportunities and logistics through effective communication with training team, attendees, and various trainers.
• Oversee the FSE Councils through communications with Engineering, Product Management and development of up-to-date Share point site data.
• Utilize Blue Volt tool to establish FSE videos and knowledge assessments to ensure FSE certification is provided to authorized and knowledgeable FSEs.
• Own ARC maintenance to ensure current information is posted timely.
• Host FSE calls monthly and coordinate with knowledge experts and speakers to establish monthly agenda.
• Mentor technical support team with Data Center-Dualite to establish increasing internal knowledge.

Qualifications

• Associate degree in Business Administration, Operations Management, Supply Chain, or related field preferred.
• 5+ years of experience in service coordination, field operations, dispatch, vendor management, customer support, training initiatives or related operations.
• Experience managing third party contractors, service providers, or vendor relationships preferred.
• Experience creating purchase orders, reviewing invoices, and supporting operational financial processes.
• Proficiency with Microsoft Office Suite and service management platforms such as ConnectWise, Salesforce, ServiceNow, or similar systems.
• Strong organizational, communication, and problem-solving skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining high levels of communication and customer service.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Skills

• Field service operations or service network management experience.
• Contract administration and vendor performance management.
• KPI reporting and operational analytics.
• Experience supporting technical service organizations within industrial, manufacturing, power, automation, or HVAC industries.

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $74,960-$93,700.

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast...learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other
• We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
• Quarterly company all employee meetings
• Management and Leadership development
• Initiatives and special projects with executive leadership exposure
• Access to top-notch learning courses through LinkedIn Learning
• Regular manager check-ins to drive performance and career growth

Our more standard benefits

• Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Equal Opportunity Employer

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com