Remote IT Field Services Dispatch Lead

Buchanan Technologies; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Career advancement programs

Job summary

A leading IT services firm is seeking an experienced IT Field Services Operations Manager to oversee their North American operations. This fully remote role includes technician scheduling and managing a remote team. The ideal candidate will bring over 5 years of experience in IT service delivery and strong skills in team management and performance optimization. Competitive salary and professional growth opportunities included.

Qualifications

• 5+ years of experience in IT field service operations or IT service delivery.
• 2+ years of leadership or team management experience.
• Strong experience with ITSM and dispatch platforms.
• Proven ability to manage remote teams.

Responsibilities

• Oversee daily field operations including technician scheduling.
• Manage a remote team of dispatchers and coordinators.
• Utilize ITSM and scheduling tools to manage work orders.
• Track and report on key performance metrics.

Skills

IT service delivery

Remote team management

Field service operations optimization

ServiceNow

ConnectWise

Communication

Analytical skills

Tools

ServiceNow

ConnectWise

WorkMarket

Field Nation

Job description

A leading IT services firm is seeking an experienced IT Field Services Operations Manager to oversee their North American operations. This fully remote role includes technician scheduling and managing a remote team. The ideal candidate will bring over 5 years of experience in IT service delivery and strong skills in team management and performance optimization. Competitive salary and professional growth opportunities included.