Remote Field Service Engineer – Travel-Heavy

Wärtsilä Corporation; Carolina (PR); Remote; USD 90,000 - 120,000; Full time

Job summary

Wärtsilä Corporation in Puerto Rico is seeking a field service engineer to provide technical support and on-site service activities. The role is remote-based from Puerto Rico with extensive travel to customer sites and international assignments.

You will diagnose and resolve technical issues, support customers, and collaborate with cross-functional teams to ensure safe, compliant, and high-quality service delivery. Eligible US work status is required for regular positions.

Qualifications

• Practical knowledge of field service operations and technical expertise in relevant equipment and systems.
• Innovation and Change: Identifies and implements improvements to service processes based on operational performance and customer feedback.
• Teamwork and Leadership: Works independently and provides support to peers, contributing to the team's overall service delivery.
• Communication and Networking: Communicates effectively with customers and team members to resolve service issues and meet operational requirements.

Responsibilities

• Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.
• Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.
• Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.
• Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.
• Maintains accurate records and reports on field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.

Skills

Field service operations

Technical equipment knowledge

Innovation and change

Teamwork and leadership

Communication skills

Job description

Wärtsilä Corporation in Puerto Rico is seeking a field service engineer to provide technical support and on-site service activities. The role is remote-based from Puerto Rico with extensive travel to customer sites and international assignments.

You will diagnose and resolve technical issues, support customers, and collaborate with cross-functional teams to ensure safe, compliant, and high-quality service delivery. Eligible US work status is required for regular positions.