Remote Field Service Technician - Puerto Rico

Wärtsilä Corporation; Carolina (PR); Remote; USD 45,000 - 60,000; Full time

Job summary

Wärtsilä Corporation in Puerto Rico seeks a Field Service Technician, E&A, to deliver on-site and remote support for equipment, ensuring safe, high-quality workmanship and timely service.

You will install, maintain, repair, and troubleshoot equipment, document activities, and coordinate with the service team to improve delivery. The role requires up to 60% travel domestically and internationally, and adherence to safety and quality standards.

Qualifications

• Basic knowledge and skills required for the job.
• Operational and practical knowledge of tools and processes used to execute activities relevant to the job.
• Innovation and Change: Identifies recurring problems and recommends solutions.
• Resolves routine problems following established procedures and processes; escalates all other problems.
• Teamwork and Leadership: Contributes as a team member providing assistance to others.
• Communication and Networking: Deals promptly with stakeholder/customer enquiries in accordance with set procedures.

Responsibilities

• Executes field service activities, including installation, maintenance, repair, and troubleshooting of equipment in accordance with maintenance and service agreements and technical specifications.
• Diagnoses and troubleshoots equipment issues, providing timely and effective solutions to ensure minimal downtime.
• Follows established safety protocols and company guidelines to ensure a safe working environment.
• Interacts with customers to understand their service needs and provides solutions that meet their expectations.
• Maintains accurate records of service activities, parts used, and time spent on each job to ensure traceability and compliance.
• Collaborates with the service team and other teams to share knowledge and improve service delivery.
• Participates in continuous learning and training to stay updated with the latest technologies and service techniques.

Skills

Field service

Troubleshooting

Customer communication

Safety protocols

Tools

Tools & processes

Job description

Wärtsilä Corporation in Puerto Rico seeks a Field Service Technician, E&A, to deliver on-site and remote support for equipment, ensuring safe, high-quality workmanship and timely service.

You will install, maintain, repair, and troubleshoot equipment, document activities, and coordinate with the service team to improve delivery. The role requires up to 60% travel domestically and internationally, and adherence to safety and quality standards.