Remote Field Service Engineer – High-Travel, Puerto Rico

Wärtsilä; Carolina (PR); Remote; USD 70,000 - 95,000; Full time

Job summary

Wärtsilä is seeking a Field Service Engineer, E&A, to provide technical engineering support and execute field service activities. This role is remote-based in Puerto Rico and requires extensive travel to service customers and assets.

You will work with the service team to diagnose issues, deliver high-quality service, and maintain accurate records while upholding safety and quality standards. Domestic and international assignments are common, and candidates must be eligible to work in the US.

Qualifications

• Practical knowledge of field service operations and technical expertise.
• Identifies improvements to service processes based on feedback.
• Works independently and supports peers to improve service delivery.

Responsibilities

• Performs field tasks and troubleshooting to ensure equipment functioning.
• Provides technical support and guidance to customers for reliable operation.
• Coordinates on-site activities with customers and cross-functional teams.
• Contributes to process improvements and shares equipment performance feedback.
• Maintains accurate records and adheres to safety and quality standards.

Skills

Field service operations

Technical troubleshooting

Customer communication

Teamwork and leadership

Job description

Wärtsilä is seeking a Field Service Engineer, E&A, to provide technical engineering support and execute field service activities. This role is remote-based in Puerto Rico and requires extensive travel to service customers and assets.

You will work with the service team to diagnose issues, deliver high-quality service, and maintain accurate records while upholding safety and quality standards. Domestic and international assignments are common, and candidates must be eligible to work in the US.