Service Technician, E&A

Wärtsilä Corporation; Carolina (PR); Remote; USD 45,000 - 60,000; Full time

Job summary

Wärtsilä Corporation in Puerto Rico seeks a Field Service Technician, E&A, to deliver on-site and remote support for equipment, ensuring safe, high-quality workmanship and timely service.

You will install, maintain, repair, and troubleshoot equipment, document activities, and coordinate with the service team to improve delivery. The role requires up to 60% travel domestically and internationally, and adherence to safety and quality standards.

Qualifications

• Basic knowledge and skills required for the job.
• Operational and practical knowledge of tools and processes used to execute activities relevant to the job.
• Innovation and Change: Identifies recurring problems and recommends solutions.
• Resolves routine problems following established procedures and processes; escalates all other problems.
• Teamwork and Leadership: Contributes as a team member providing assistance to others.
• Communication and Networking: Deals promptly with stakeholder/customer enquiries in accordance with set procedures.

Responsibilities

• Executes field service activities, including installation, maintenance, repair, and troubleshooting of equipment in accordance with maintenance and service agreements and technical specifications.
• Diagnoses and troubleshoots equipment issues, providing timely and effective solutions to ensure minimal downtime.
• Follows established safety protocols and company guidelines to ensure a safe working environment.
• Interacts with customers to understand their service needs and provides solutions that meet their expectations.
• Maintains accurate records of service activities, parts used, and time spent on each job to ensure traceability and compliance.
• Collaborates with the service team and other teams to share knowledge and improve service delivery.
• Participates in continuous learning and training to stay updated with the latest technologies and service techniques.

Skills

Field service

Troubleshooting

Customer communication

Safety protocols

Tools

Tools & processes

Job description

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Wärtsilä is an innovative technology company and a global leader in theEnergy market. For more than 190 years, we've been building what's next, helping our customers and society navigate the transition toward a decarbonized and sustainable future. Every day, Wärtsilians around the world put their hearts and minds into turning our purpose, enabling sustainable societies through innovation in technology and services, into reality.

As our business continues to grow, we're looking for forward-thinking talent who want to make an impact while building a long-term future. At Wärtsilä, you can build a career, not just a role, with opportunities to learn, grow, and contribute to work that matters. Join a company with a strong foundation, an exciting future, and a career path built to last. Want to join the ride?

Field Service Technician, E&A

Job Purpose

Provides technical field services to ensure the proper functioning and maintenance of equipment, ensuring high-quality workmanship and customer satisfaction. This role is remote-based in Puerto Rico.

Key Accountabilities

• Executes field service activities, including installation, maintenance, repair, and troubleshooting of equipment in accordance with maintenance and service agreements and technical specifications.
• Diagnoses and troubleshoots equipment issues, providing timely and effective solutions to ensure minimal downtime.
• Follows established safety protocols and company guidelines to ensure a safe working environment.
• Interacts with customers to understand their service needs and provides solutions that meet their expectations.
• Maintains accurate records of service activities, parts used, and time spent on each job to ensure to ensure traceability and compliance.
• Collaborates with the service team and other teams to share knowledge and improve service delivery.
• Participates in continuous learning and training to stay updated with the latest technologies and service techniques.

Knowledge and Experience

• Has basic knowledge and skills required for the job.
• Operational and practical knowledge of tools and processes used to execute activities relevant to the job.
• Innovation and Change: Identifies recurring problems and recommends solutions.
• Resolves routine problems following established procedures and processes; escalates all other problems.
• Teamwork and Leadership: Contributes as a team member providing assistance to others.
• Communication and Networking: Deals promptly with stakeholder/customer enquiries in accordance with set procedures.
• Escalates non-routine issues to the appropriate person/level.
• Business Impact: Delivers internal/external stakeholder/customer-focused services and tasks in line with established instructions.
• Accountable for quality and accuracy of own output.

Travel Requirements:

This position requires ahigh level of travel (approximately 60%), including domestic and international assignments, both onshore and offshore.

As part of the recruitment process, certain roles will be subject to pre-employment conditions, which can include — but are not limited to — reference checks, background screening (criminal record, education, and employment verification), fit-to-work medical assessments, and confirmation of eligibility to work in US.

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy industries, employing around 18,000 professionals across 78 countries. Together, we’re driving the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com