Remote Field Service Engineer, NGS Systems | Stock Options

Element Biosciences Inc; Orlando (FL); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Stock options

Annual bonus

No-cost health insurance

401k with company match

Flexible paid time off

Job summary

Element Biosciences is seeking an experienced Field Service Engineer to support our Southeast customer base. This role will be remote-based and report to the Senior Manager, Field Service Engineering.

You'll perform onsite installation, qualification, upgrades, repairs and preventative maintenance on next-generation sequencers in the field. You will troubleshoot issues spanning chemistry, software and hardware, identify root causes and communicate effectively with customers.

Qualifications

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field.
• Experience with NGS sequencing instrument and sequencing run setup preferred.
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware.
• Excellent verbal and written communications skills.
• Must be flexible in working hours for non-regular business hours.
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems.

Responsibilities

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field with support when needed.
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner

Skills

Field service

Troubleshooting

Customer support

Communication

Time management

Relational skills

Education

Associate or Bachelor Degree

Tools

MATLAB

Python

C++

Java

Job description

Element Biosciences is seeking an experienced Field Service Engineer to support our Southeast customer base. This role will be remote-based and report to the Senior Manager, Field Service Engineering.

You'll perform onsite installation, qualification, upgrades, repairs and preventative maintenance on next-generation sequencers in the field. You will troubleshoot issues spanning chemistry, software and hardware, identify root causes and communicate effectively with customers.