Field Services Engineer

Nabsys; Providence (RI); On-site; Full time

Benefits offered by this job

Competitive salary

Equity stake

Unlimited vacation

Health, dental, vision benefits

Job summary

A leading genomics company based in Providence, RI, is seeking a Field Service Support Engineer. This individual will be responsible for installing and maintaining the OhmX platform, working closely with both internal teams and customers. Candidates should have a bachelor's degree in engineering or related fields, along with 3-5 years of experience in field service engineering. The role demands strong problem-solving skills and fluency in English. Competitive salary, equity stake, and comprehensive benefits are offered.

Qualifications

• 3-5 years’ experience as a field service engineer for scientific instruments.
• Comfortable with customer management and field service operations.
• Formal training in problem solving and quality systems is desirable.

Responsibilities

• Install, maintain, and service OhmX installed base.
• Respond to incoming OhmX support requests.
• Document and report field service activities.

Skills

Repairing scientific instruments

Problem-solving skills

Fluency in English

Customer focus

Education

Bachelor’s degree in engineering or a scientific discipline

Tools

Salesforce service and support modules

Field service support software

Job description

Be part of a dynamic team that is using nanotechnology to enable routine, accurate, cost-effective analysis of genomic structural variation, in support of our mission of elucidating the genetic underpinnings of disease, increasing diagnostic yield, and ultimately improving patient outcomes. Nabsys is the pioneer in high-definition electronic genome mapping.

Headquartered in Providence, RI, Nabsys uses proprietary electronic nanodetectors to analyze long DNA molecules traveling at high velocity.

Today Nabsys stands at the threshold of a new era in genomics with the introduction of the OhmX platform. This groundbreaking technology empowers us to map human genomes at an unprecedented scale. Building on our expertise, we’re once again setting our sights on the whole-genome mapping market, with a renewed focus on the human genome.

Nature of Role: The Field Service Support Engineer is based at Nabsys’ Providence, RI headquarters, and is responsible for installing, maintaining and servicing our current and future OhmX installed base across the Nabsys ecosystem, which includes both remote company and third-party customer sites. This is an individual contributor position with opportunities for growth within the product development of field operations organizations.

Responsibilities:

• Proficiency in repairing scientific instruments that include fluidics, electronics, and mechanical systems
• Keen problem-solving skills
• Fluency in English with clear verbal and written communication skills
• Respond to incoming OhmX support requests and ensure timely, high-quality, and well documented resolution of cases
• Proficiency in supporting a field application support team remotely with real-time or other approved communications tools
• Strong documentation and reporting skills
• Familiarity with commonly used field service support software and applications (including electronic instrument history files, repair records, field service dispatch, inventory management, report generation, and CRM)
• Strong customer focus and customer management skills
• Comfortable operating in a highly matrixed organisation and representing field service in a product development team
• Compliant with company and industry safety standards
• Willing to travel, including occasional international trips, up to 40% of the time to provide installation, maintenance, or repair services

Requirements:

• A bachelor’s degree in engineering or a scientific discipline, or equivalent technical and work experience
• Three to five years’ experience as a field service engineer for scientific instruments ideally utilizing fluidics, electronics, embedded computer systems, and mechanical systems
• Formal training in problem solving and/or quality systems such as Kepner Tregoe, FMEA, Six Sigma, Total Quality Management or similar is desirable
• Certifications such as CBET (AAMI) are a plus
• Familiarity with Salesforce service and support modules are a plus
• Fluency in languages other than English is a plus

Compensation:

• Competitive salary and bonus structure
• Equity stake
• Benefits include health, dental, vision, 401(k) plan with 50% match up to 6% of base salary, unlimited vacation, life insurance