Field Service Engineer - Southeast

Element Biosciences; Brewster Heights (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Stock options

Discretionary annual bonus

No-cost health insurance

401k with company match

Flexible paid time off

Job summary

Element Biosciences is seeking a Field Service Engineer to support customers in the Southeast region.

The role involves installing, configuring, upgrading, repairing and maintaining next-generation sequencing instruments in the field, with a focus on reliability and customer satisfaction.

Qualifications

• Associate or Bachelor Degree in engineering, physics, biology, chemistry or related field with 3+ years of relevant experience.
• Experience with NGS sequencing instrument and sequencing run setup preferred.
• Ability to troubleshoot complex lab equipment involving chemistry, software and hardware.
• Strong time management, problem solving and organizational skills.
• Experience with optics, fluid handling and thermal systems in instrumentation.

Responsibilities

• Provide onsite installation, qualification, upgrades, repairs and preventive maintenance for next-generation sequencers.
• Identify root causes and resolve product issues in the field with support as needed.
• Maintain professionalism and strong communication in all customer interactions.
• Manage spare parts handling, ordering, usage and stock control.
• Document service activities accurately in the service CRM.

Skills

Field service

NGS sequencing

Instrumentation repair

Python

MATLAB

C++

Java

Technical writing

Customer communication

Education

Associate or Bachelor Degree

Tools

MATLAB

Python

C++

Java

Job description

At Element Biosciences, we arepassionate about our mission to develop high performing products to study genomicswithunprecedented flexibilityand qualitythatenable researchers tobetterunderstand biology for the improvement ofglobalhealth. We have built a highly efficient product-driven organization where employees can learn, grow,and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in the Southeast region . This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for someone with experience troubleshooting instrument issues involving software, hardware and chemistry. Ability to repair and maintenance instruments in the field.This role will report to the Senior Manager, Field Service Engineering and will be a remote role based in Southeast region.

Essential Functions and Responsibilities:

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field with support when needed.
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner

Education and Experience:

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Strong time management, problem solving, organizational and relationship building skills.
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems.
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Excellent verbal and written communications skills, including technical writing abilities.
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Demonstrated account management skills preferred

Physical Requirements:

• Frequently moves boxes weighing up to 20 pounds
• Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:

• Remote – Atlanta, Raleigh-Durham, Orlando or Pensacola are ideal

Travel:

• Domestic travel up to 80%

Job Type:

• Full-time/Non-exempt

Base Compensation Pay Range:

• $90,000 - $110,000

In addition to base compensationnoted above, you will be eligible for stock options, discretionary annual bonus,no cost health insurance plans, 401k with company match, and flexible paid time off.

Please note:Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.