Remote Field Service Engineer - Medical Imaging (CT/MRI)

United Imaging; Wichita (KS); A distancia; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Employee assistance program

401(k) with employer match

Paid time off

Sick leave

12 paid holidays

Descripción de la vacante

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment.

From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding

Formación

• Must demonstrate strong customer service and communication skills.
• Experience troubleshooting hardware, software and networking issues on diagnostic imaging systems.
• Willingness to travel extensively (at least 75%) for customer support and training.
• Associate degree in a technical field or equivalent experience preferred.

Responsabilidades

• Provide on-site service support that delights customers and sets industry benchmarks.
• Coordinate with Customer Care Center for trouble-shooting, maintenance, and updates on products.
• Contribute to launches of new medical imaging system products in the US market.
• Build competence in providing technical assistance and support to customers.
• Ensure expeditious resolution of issues and high levels of customer satisfaction.
• Install UIH diagnostic imaging equipment in the designated geographic region.
• Attend training courses and work toward UIH Professional Certificate.

Conocimientos

Customer service

Troubleshooting

Communication

Travel willingness

Driver's license

Educación

Associate degree in technical field

Equivalent experience

Herramientas

Windows OS

MS Office

Networking basics

Descripción del empleo

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment.

From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding