Remote Field Service Engineer III – Medical Equipment

MS0059 GE Medical Systems Information Technologies, Inc.; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare is seeking a Field Service Engineer 3 to deliver advanced service on designated equipment. The role involves on-site customer support in the Dayton and Columbus, OH area with some remote work from home offices.

The candidate will troubleshoot, repair, install and maintain medical equipment, lead junior engineers, and coordinate with customers to ensure satisfaction and timely resolutions.

Qualifications

• Degree in Electrical, Biomedical or Mechanical Engineering or related field.
• 4+ years of experience servicing electrical equipment.
• Experience interfacing with customers and internal teams as part of a service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience with Web applications and Microsoft Office.

Responsibilities

• Perform advanced troubleshooting and repair on assigned equipment.
• May install, validate and maintain equipment.
• Lead and coach less experienced Field Engineers.
• Communicate with customers and act as escalation point for issues.
• Own customer issues from dispatch to resolution.
• Maintain service records, order parts and manage cycle times.
• Collaborate with teams to define corrective actions and drive customer satisfaction.
• Engage with Commercial teams on sales opportunities and value-added services.
• Keep updated on market trends and competitor information.

Education

Electrical Engineering / Biomedical Engineering / Mechanical Engineering degree

Equivalent military education (4+ years servicing electrical equipment)

High School Diploma / GED with 8+ years experience

Tools

Web applications

Microsoft Office

Job description

GE HealthCare is seeking a Field Service Engineer 3 to deliver advanced service on designated equipment. The role involves on-site customer support in the Dayton and Columbus, OH area with some remote work from home offices.

The candidate will troubleshoot, repair, install and maintain medical equipment, lead junior engineers, and coordinate with customers to ensure satisfaction and timely resolutions.