Field Service Engineer 3

GE HealthCare; Town of King (WI); Vor Ort; USD 85.000 - 115.000; Vollzeit

Benefits dieser Stelle

Relocation assistance provided

Zusammenfassung

GE HealthCare is seeking a Field Engineer 3 to support Patient Care Solutions in Southern Wisconsin, with Madison area preferred. The FE3 will install, service, troubleshoot and optimize ARC systems on customer sites, ensuring performance and regulatory compliance.

The role requires independent work, strong customer relationships, and the ability to mentor junior engineers while driving service quality and business growth initiatives.

Qualifikationen

• Bachelor’s or equivalent in engineering or military equivalent with 4+ years field service experience.
• Experience diagnosing mechanical/electromechanical/electronic equipment.
• Strong interfacing with internal teams and customers in a service-driven role.
• Ability to comply with immunization and background check requirements.

Aufgaben

• Perform installation, validation and maintenance on assigned equipment.
• Lead, instruct and assist less experienced Field Engineers and provide coaching.
• Lead communications with customers and act as escalation point for customer concerns.
• Own customer issues from dispatch to resolution, coordinating with teams for timely updates.
• Identify potential sales leads and assist with revenue programs.

Kenntnisse

Field service

Troubleshooting

Customer relations

Mentoring

Operational excellence

Communication with customers

Ausbildung

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field

Equivalent military education + 4+ years servicing electrical equipment

High School Diploma/GED + 8+ years servicing electrical equipment

Tools

GE HealthCare service tools

Web applications

Microsoft Office

Jobbeschreibung

Job Description Summary GE HealthCare is seeking an experienced Field Engineer 3 (FE3) to support our Patient Care Solutions (PCS) business in Southern Wisconsin, with the Madison area preferred. This role will primarily focus on servicing ARC systems while also providing support across additional PCS modalities as business needs require.

The FE3 will be responsible for the installation, maintenance, troubleshooting, repair, and optimization of complex medical equipment at customer sites. The successful candidate will serve as a technical resource and customer advocate, delivering exceptional service while ensuring equipment performance, regulatory compliance, and customer satisfaction.

This position requires strong field service experience within the medical equipment industry, advanced troubleshooting skills, and a demonstrated understanding of GE HealthCare systems, processes, and service tools. The ideal candidate will be capable of working independently, managing customer relationships, supporting operational objectives, and mentoring less experienced engineers as needed. FE3-level expectations include consistently demonstrating operational excellence, serving as a customer escalation resource, driving service quality, and contributing to business growth initiatives. Perform advanced troubleshooting and repair on assigned equipment.

• May also perform installation, validation and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
• Lead communications with customers and serve as escalation point for customer-related concerns including installs.
• Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.
• Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
• Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
• May include application training of clinical or scientific staff on designated equipment.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment.
• OR equivalent military education and 4+ years of experience servicing electrical equipment.
• OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Experience with Web applications as well as Microsoft suite of products.
• In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
• Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

#LI-Remote

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes