Remote Field Service Engineer II (IC & HPLC)

ThermoFisher Scientific; Auburn (AL); Remoto; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Thermo Fisher Scientific is seeking a Field Service Engineer II to support remote operations in the Alabama/Georgia region with up to 75% travel. You will install, maintain, troubleshoot, and repair complex chromatography instruments such as IC and HPLC, delivering exceptional customer service.

The role requires a bachelor’s degree in electronics/related fields and 2+ years of hands-on experience with analytical instrumentation, plus strong diagnostic skills and the ability to work independently

Competenze

• Bachelor's degree in electronics/related field with 2+ years installing, troubleshooting, and repairing complex analytical instruments.
• Experience with IC and HPLC instruments.
• Strong diagnostic and problem-solving abilities for hardware/software issues.
• Experience mentoring, training, and guiding others preferred.
• Experience documenting service activities and preparing detailed reports.
• History of delivering high customer satisfaction and building relationships.

Mansioni

• Perform onsite installation, preventive maintenance, troubleshooting, and repair of chromatography instruments - IC and HPLC.
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance.
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals.
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting.
• Accurately document field service activities, including installation and service reports, and submit timely through the system.
• Assist Commercial Teams with technical information, training, and demonstrations.
• Manage territory activities including scheduling, travel planning, parts coordination, and timely communication.
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex issues.

Conoscenze

Customer-facing communication

Electrical/electromechanical Troublesh

Diagnostics and repair

Schematics and drawings

Windows OS & networking

Driver’s license & travel

Formazione

Bachelor's Degree in Electronics, Physics, Engineering, CS, or Chemistry

Descrizione del lavoro

Thermo Fisher Scientific is seeking a Field Service Engineer II to support remote operations in the Alabama/Georgia region with up to 75% travel. You will install, maintain, troubleshoot, and repair complex chromatography instruments such as IC and HPLC, delivering exceptional customer service.

The role requires a bachelor’s degree in electronics/related fields and 2+ years of hands-on experience with analytical instrumentation, plus strong diagnostic skills and the ability to work independently