Field Service Engineer I — Lab Instrument Installations & Repairs

ThermoFisher Scientific; Florida; On-site; USD 60,000 - 85,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer I in the Southeast Territory to install, repair, and maintain laboratory instruments at customer sites.

You will interact with customers to resolve issues, quote service contracts, and drive quick resolutions while adhering to GMP safety standards.

This role requires 3+ years in science/engineering or customer-facing work; standard Mon-Fri schedule with significant travel (25–75%).

Qualifications

• Minimum of 3+ years of relevant experience in a related science, engineering and/or customer facing role.
• Uses effective questioning to identify customer needs.
• Exercises judgment setting work priorities and identifies next steps.
• Requires minimal oversight.
• Participates as a positive influence to the team.
• Quickly adapts to change with positive and constructive feedback.

Responsibilities

• Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service.
• Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
• Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
• Interacts with customers to offer and close the sale of service contracts and other service products.
• Collaborates with internal partners to resolve customer issues and improve processes.

Skills

Customer facing

Questioning

Prioritization

Autonomy

Team player

Adaptability

Education

Bachelor's degree in engineering or related field

Job description

Thermo Fisher Scientific is seeking a Field Service Engineer I in the Southeast Territory to install, repair, and maintain laboratory instruments at customer sites.

You will interact with customers to resolve issues, quote service contracts, and drive quick resolutions while adhering to GMP safety standards.

This role requires 3+ years in science/engineering or customer-facing work; standard Mon-Fri schedule with significant travel (25–75%).