Chromatography Field Service Engineer II - Remote Travel

ThermoFisher Scientific; Suwanee (GA); Remote; USD 70,000 - 95,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer II to install, service, and repair chromatography instruments (IC and HPLC) for customers in research, industrial, and healthcare settings. The role is remote with up to 75% travel in the Georgia/Alabama region, requiring strong customer service and diagnostics skills.

You will troubleshoot complex electro-mechanical systems, document service activities, and collaborate with cross-functional teams to ensure instrument performance and

Qualifications

• Bachelor's degree in Electronics, Physics, Engineering, CS, Chemistry or related technical field with 2+ years of experience installing, troubleshooting, and repairing complex analytical instruments.
• Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues with the ability to diagnose issues down to component level.
• Experience mentoring, training, and providing technical guidance to others preferred.
• Experience documenting service activities and preparing accurate, detailed service reports.
• Previous experience delivering a high level of customer satisfaction and building strong customer relationships.

Responsibilities

• Perform onsite installation, preventive maintenance, troubleshooting, and repair of chromatography instruments - IC and HPLC.
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance.
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals.
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting.
• Accurately document field service activities, including installation report and service work report, and submit timely through the required system.
• Assist Commercial Teams with technical information, training, and demonstrations.
• Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams.
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.

Skills

Interpersonal communication

Customer relationships

Diagnostics

Troubleshooting

Electro-mechanical systems

Independent work

Education

Bachelor's Degree in Electronics/Engineering/Physics/CS/Chemistry

Job description

Thermo Fisher Scientific is seeking a Field Service Engineer II to install, service, and repair chromatography instruments (IC and HPLC) for customers in research, industrial, and healthcare settings. The role is remote with up to 75% travel in the Georgia/Alabama region, requiring strong customer service and diagnostics skills.

You will troubleshoot complex electro-mechanical systems, document service activities, and collaborate with cross-functional teams to ensure instrument performance and