Field Service Engineer II: Diagnostics (Remote, 50% Travel)

Abbott; East Honolulu (HI); Remote; USD 37,000 - 73,000; Full time

Job summary

Abbott is seeking a Field Service Engineer II for a field-based remote role covering Oahu, Hawaii. You will install, maintain, and troubleshoot diagnostic instruments, ensuring compliance and high patient care standards.

You will travel up to 50% within the territory, manage service visits, and mentor peers while delivering exceptional customer service. A valid driver’s license is required, and the role is based in the United States.

Qualifications

• 2-5 years of experience in Engineering or Laboratory Technology.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Education

Bachelor’s degree or equivalent relevant experience

Tools

Word/Excel/PowerPoint

VPN/Remote troubleshooting

Job description

Abbott is seeking a Field Service Engineer II for a field-based remote role covering Oahu, Hawaii. You will install, maintain, and troubleshoot diagnostic instruments, ensuring compliance and high patient care standards.

You will travel up to 50% within the territory, manage service visits, and mentor peers while delivering exceptional customer service. A valid driver’s license is required, and the role is based in the United States.