Remote Field Service Engineer II Diagnostics

Abbott Laboratories; United States; Remote; USD 37,000 - 73,000; Full time

Benefits offered by this job

Free medical coverage

Tuition reimbursement

Robust retirement plan

Job summary

Abbott Laboratories is seeking a remote Field Service Engineer II to support the Nashville, TN area, installing, maintaining and troubleshooting diagnostic instruments. You will manage territory, resolve complex issues, and collaborate with cross‑functional teams to deliver dependable service and meet business goals.

The role requires a bachelor’s degree or equivalent experience, 2–5 years in engineering or lab tech, and willingness to travel 25% within the territory.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 25% within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on‑call rotation, after‑hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross‑functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Customer service

Communication

Travel readiness

Education

Bachelor’s degree or equivalent

Tools

MS Word

Excel

PowerPoint

VPN

Remote troubleshooting

Job description

Abbott Laboratories is seeking a remote Field Service Engineer II to support the Nashville, TN area, installing, maintaining and troubleshooting diagnostic instruments. You will manage territory, resolve complex issues, and collaborate with cross‑functional teams to deliver dependable service and meet business goals.

The role requires a bachelor’s degree or equivalent experience, 2–5 years in engineering or lab tech, and willingness to travel 25% within the territory.