Remote Field Service Engineer II – Diagnostics

Abbott Laboratories; Illinois; On-site; USD 75,823,000 - 151,867,000; Full time

Job summary

Abbott Laboratories in the United States is hiring a Field Service Engineer II for the Diagnostics Division. This is a field-based, remote role serving the Springfield, IL area, responsible for install, maintain and troubleshoot diagnostic instruments while ensuring compliance and customer satisfaction.

You will manage your territory, resolve complex issues, and collaborate with cross-functional teams to deliver reliable diagnostics that support patient care.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 10% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems.
• Troubleshoot and resolve issues across multiple instruments.
• Own customer satisfaction and build relationships.
• Manage territory, plan visits, and travel for training.
• Ensure compliance and safety during service activities.
• Collaborate with cross-functional teams and mentor others.
• Meet service sales and KPI targets.
• Utilize remote tools to maximize instrument uptime.

Skills

Troubleshooting

Independent work

Team collaboration

Remote troubleshooting

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Word

Excel

PowerPoint

VPN

Remote computing tools

Internet

Job description

Abbott Laboratories in the United States is hiring a Field Service Engineer II for the Diagnostics Division. This is a field-based, remote role serving the Springfield, IL area, responsible for install, maintain and troubleshoot diagnostic instruments while ensuring compliance and customer satisfaction.

You will manage your territory, resolve complex issues, and collaborate with cross-functional teams to deliver reliable diagnostics that support patient care.