Remote Field Service Engineer II (Diagnostics)

Abbott Laboratories; Fairfax (VA); On-site; USD 37,000 - 73,000; Full time

Benefits offered by this job

Free medical coverage

Excellent retirement plan

Tuition reimbursement

Freedom 2 Save debt program

FreeU education benefit

Job summary

Abbott Laboratories in the Diagnostics Division is hiring a Field Service Engineer II for Fairfax, VA. This field-based, remote role covers Fairfax, with travel up to 50%. You will install, maintain, and troubleshoot diagnostic instruments, ensuring compliant, reliable patient care.

You will manage your territory, respond to service calls, and collaborate with cross-functional teams to meet business goals. A bachelor’s degree or equivalent and 2–5 years’ engineering or laboratory experience are

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40-50% within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and KPIs for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Independent worker

Communication skills

Office software (Word/Excel/PowerPoint

VPN & remote troubleshooting

Education

Bachelor’s degree or equivalent

Tools

VPN

Job description

Abbott Laboratories in the Diagnostics Division is hiring a Field Service Engineer II for Fairfax, VA. This field-based, remote role covers Fairfax, with travel up to 50%. You will install, maintain, and troubleshoot diagnostic instruments, ensuring compliant, reliable patient care.

You will manage your territory, respond to service calls, and collaborate with cross-functional teams to meet business goals. A bachelor’s degree or equivalent and 2–5 years’ engineering or laboratory experience are