Remote Field Service Engineer — Global Travel

ATS Automation Tooling Systems Inc; Parsippany-Troy Hills (NJ); Remote; USD 52,000 - 61,000; Full time

Job summary

IWK, a global supplier of packaging equipment, is seeking a Field Service Engineer to install, commission, and service our machines at customer sites. You will ensure optimal performance, minimal downtime, and strong customer satisfaction while working remotely when not on site.

Based in Parsippany, NJ with up to 80% travel (including international), you will diagnose mechanical, electrical, and control issues, provide thorough reports, and collaborate with engineering teams to drive product

Qualifications

• Hands-on experience servicing automated equipment (mechanical, electrical, controls).
• Experience with Schneider Electric control systems and function block programming is desirable.
• Ability to read electrical schematics, mechanical drawings, and pneumatic diagrams.
• Familiarity with remote troubleshooting tools (TeamViewer, NetSupport Manager).

Responsibilities

• Install, start up, maintain, and repair IWK equipment on-site with full documentation.
• Diagnose mechanical, electrical, and control system issues; provide detailed service reports and corrective actions.
• Optimize equipment performance through fine-tuning and process adjustments.
• Collaborate with engineering teams to share field data and drive product improvements.
• Serve as the primary technical representative, maintaining professional communication and customer relationships.
• Investigate complaints, identify root causes, and recommend solutions.
• Train customers on equipment operation, preventive maintenance, and troubleshooting.
• Plan and execute daily work schedules efficiently.

Skills

Mechanical & Electrical Servicing

Controls & PLC Reading

Schneider Electric systems experience

HMI & PLC logic

Remote troubleshooting

Education

Associate’s degree in Electro-Mechanical Technology, Mechatronics, Factory Automation, or related field

Tools

TeamViewer

NetSupport Manager

Job description

IWK, a global supplier of packaging equipment, is seeking a Field Service Engineer to install, commission, and service our machines at customer sites. You will ensure optimal performance, minimal downtime, and strong customer satisfaction while working remotely when not on site.

Based in Parsippany, NJ with up to 80% travel (including international), you will diagnose mechanical, electrical, and control issues, provide thorough reports, and collaborate with engineering teams to drive product