Field Service Engineer

ATS Automation Tooling Systems Inc; New Jersey; Hybrid; USD 79,000 - 92,000; Full time

Job summary

IWK Packaging, an ATS Automation company, is seeking a Field Service Engineer to install, commission and service packaging equipment at customer sites. You will diagnose issues, perform repairs and optimizations while maintaining thorough service reports and strong customer relations.

Based in Parsippany, NJ, you will travel up to 80% including international assignments. Strong English communication, PLC/HMI knowledge, and Schneider Electric experience are highly valued.

Qualifications

• Minimum 5 years hands-on experience in mechanical/electrical environments.
• Experience with automated or packaging equipment preferred.
• Military veterans encouraged to apply.

Responsibilities

• Install, startup, maintain, and repair equipment on-site with documentation.
• Diagnose mechanical/electrical/control issues and provide corrective actions.
• Optimize performance through tuning and process adjustments.
• Collaborate with engineering teams to share field data for product improvements.
• Serve as primary technical representative and maintain customer relationships.
• Travel up to 80% and plan daily work schedules.

Skills

Field service

Electrical skills

Schneider Electric

PLC logic

HMI interfaces

Remote troubleshooting

TeamViewer

NetSupport

English communication

Microsoft Office

VPN access

Education

Associate degree in Electro-Mechanical Technology

Mechatronics

Factory Automation

Tools

Schneider Electric controls

TeamViewer

NetSupport Manager

Job description

IWK is a market-leading global supplier of tube filling machines, cartoning machines, and integrated packaging lines serving the Pharmaceutical, Oral Care, and Cosmetic industries. With headquarters and primary manufacturing in Stutensee, Germany, and additional facilities in Bangkok, Thailand, our North American Sales & Service division is based in Parsippany, NJ. We are known for precision engineering, innovation, and exceptional customer support.

As a Field Service Engineer, you will be the face of IWK at customer sites, delivering expert service, installation, commissioning, and troubleshooting of our advanced packaging equipment. Your work ensures optimal equipment performance, minimal downtime, and high customer satisfaction.

Location

Parsippany, NJ, US, 7054

Remote - Travel Requirement: Up to 80%

Salary Range : $38.00 - $44.00 per hour

Key Responsibilities

• Install, start up, maintain, and repair IWK equipment on-site, with full documentation.
• Diagnose mechanical, electrical, and control system issues; provide detailed service reports and corrective actions.
• Optimize equipment performance through fine-tuning and process adjustments.
• Collaborate with engineering teams to share field data and drive product improvements.
• Serve as the primary technical representative, maintaining professional communication and customer relationships.
• Investigate complaints, identify root causes, and recommend solutions.
• Train customers on equipment operation, preventive maintenance, and troubleshooting.
• Plan and execute daily work schedules efficiently.

Education & Experience

• Associate's degree in Electro-Mechanical Technology, Mechatronics, Factory Automation, or related field preferred.
• Minimum 5 years of hands-on experience in mechanical/electrical environments, ideally with automated or packaging equipment.
• Military veterans with equivalent technical training and field experience are strongly encouraged to apply.

Technical Skills

• Proven expertise in servicing automated equipment (mechanical, electrical, controls).
• Experience with Schneider Electric control systems and function block programming is highly desirable.
• Basic understanding of PLC logic and HMI interfaces.
• Ability to read electrical schematics, mechanical drawings, and pneumatic diagrams.
• Familiarity with remote troubleshooting tools (e.g., TeamViewer, NetSupport Manager).

Professional Skills

• Strong English communication skills (written and verbal).
• Proficient in Microsoft Office Suite.
• Comfortable working remotely via VPN, intranet, and cloud-based tools.
• Excellent interpersonal skills and customer-focused mindset.
• Ability to work independently and manage multiple assignments.

Travel Requirements

• Valid passport and driver's license required.
• Willing and able to travel up to 80%, including international assignments.

Why Join IWK?

• Work with cutting-edge technology in a global organization.
• Be part of a team that values innovation, precision, and customer satisfaction.
• Opportunities for international travel and professional growth.
• Competitive compensation and benefits.

Join the Winning Team at IWK Packaging, an ATS Automation company, a great place to automate your future!