Remote Field Service Engineer – 80% Travel

ATS Corporation; Parsippany-Troy Hills (NJ); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

International travel opportunities

Competitive benefits

Job summary

IWK, a market-leading global supplier of packaging machinery, is seeking a Field Service Engineer to deliver on-site service, installation, commissioning, and troubleshooting of our advanced equipment. This remote-friendly role supports customers across North America and internationally.

You will travel up to 80% (including international assignments), read schematics, program logic, diagnose issues, train customers, and collaborate with engineering to drive product improvements while maintaining

Qualifications

• Associate degree or equivalent in Electro-Mechanical Technology, Mechatronics, Factory Automation, or related field preferred.
• Minimum 5 years hands-on experience in mechanical/electrical environments, ideally with automated or packaging equipment.
• Experience with remote troubleshooting tools (e.g., TeamViewer, NetSupport Manager).

Responsibilities

• Install, start up, maintain, and repair equipment on-site with full documentation.
• Diagnose mechanical, electrical, and control system issues and provide detailed service reports.
• Optimize equipment performance through tuning and process adjustments.
• Collaborate with engineering teams to share field data and drive product improvements.
• Train customers on operation, preventive maintenance, and troubleshooting.

Skills

English communication

Customer service

Problem solving

Independence

Education

Associate degree in Electro-Mechanical Technology

Tools

Schneider Electric control systems

Function block programming

PLC logic

HMI interfaces

Electrical schematics

Job description

IWK, a market-leading global supplier of packaging machinery, is seeking a Field Service Engineer to deliver on-site service, installation, commissioning, and troubleshooting of our advanced equipment. This remote-friendly role supports customers across North America and internationally.

You will travel up to 80% (including international assignments), read schematics, program logic, diagnose issues, train customers, and collaborate with engineering to drive product improvements while maintaining