Engineer II, Field Service

PacBio; Washington (Washington County); On-site; USD 81,200 - 121,800; Full time

Job summary

PacBio seeks an Engineer II for Field Service (PNW) to install, maintain, and repair sequencing instruments at customer sites, train operators, and support multiple locations. The role demands strong customer management, technical expertise across engineering and science, and independent work with collaboration with product and service teams.

Expect several days per week of on-site support, travel, and the need to develop procedures, write service documents, and contribute to the knowledge base.

Qualifications

• Bachelor's degree or higher with related experience; 2–4 years preferred.
• Experience servicing electromechanical/chemical equipment.
• Knowledge of biochemistry or life sciences.
• Ability to lift 40 lbs and travel extensively.

Responsibilities

• Install, maintain, upgrade, and repair PacBio equipment at customer locations.
• Submit timely documentation of service activities and expenses.
• Maintain accurate service spare parts inventory.
• Collaborate with sales and field specialists to meet customer expectations.
• Mentor and train new and less experienced service engineers.
• Develop and improve operating procedures and processes.
• Contribute to knowledge base to share problems and solutions.

Skills

Customer service

Troubleshooting

Communication skills

Independent work

Education

Bachelor's degree in Engineering/Science

Military or equivalent experience

Tools

Windows OS

Linux OS

Real-time processing systems

Disk arrays

Ethernet

Job description

Engineer II, Field Service (PNW)

This is a field-based position that provides on-site customer support for PacBio's revolutionary new third generation DNA sequencing platform. This person will install equipment at customer sites, ensure it meets performance specifications, and train operators on its use. They will be responsible for the ongoing repair, maintenance, and upgrade of the instrument at multiple customer locations. Consistent with a start-up environment this position will require flexibility in job responsibilities, travel, and assignments. The successful candidate will have superior customer management and technical skills in both engineering and science disciplines. They must be able to function independently but also work closely with development, manufacturing, and field sales and support teams. This will require a highly motivated individual, dedicated to deliver a best-in-class service experience to our customers. The position will entail several days per week of onsite instrument support at customer facilities.

Responsibilities

• Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations.
• Submit timely documentation of service activities and expenses.
• Maintain accurate and reliable service spare parts inventory.
• Work closely with sales and field application specialists to ensure customer expectations are being met.
• Mentor and train new and less experienced service engineers.
• Develop and improve operating procedures and processes.
• Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers.
• Provide feedback, reports, and analysis of field issues to product teams and service management.
• Write and edit service documentation for alignment, replacement, and upgrade procedures.
• Provide onsite instrument support at customer facilities on several days per week.

Things to Expect

• Navigate public transportation and/or walking distances up to a mile while carrying tools in a rolling case or backpack (40-50 lbs.).
• Sitting and/or standing for long periods of time.
• Crawling, kneeling, and maneuvering around laboratory equipment and benches.
• Unpacking, lifting, moving large pieces of equipment from the ground to shoulder height.
• Use small hand tools requiring fine motor skills.
• Wear full PPE or as required by the facility.

Required Qualifications

• Typically requires a minimum of 2-4 years of related experience with a Bachelor's degree; or 1-3 years of experience with Master’s degree; or 0-2 years of experience with a PhD.
• A degree in Engineering or Science, or equivalent Military, or other experience.
• Minimum of two to five years servicing or supporting complex electromechanical/chemical equipment.
• Knowledge of biochemistry, biology and/or other life sciences.
• Excellent verbal and written communication skills.
• Excellent analytical troubleshooting and problem-solving skills.
• Extensive travel required.
• Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture.
• Valid driver’s license with good driving record.
• Ability to work independently with minimal supervision.
• Ability to lift 40lbs above your shoulder height.
• Ability to lift 75lbs from the ground to unpack boxes.

Preferred Experience

• Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus.

Candidates must have current authorization to work in the United States without the need for present or future sponsorship.

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

Salary Range: $81,200.00 - $121,800.00