Remote Field Applications Bioinformatics Scientist II

Pacific Biosciences; Seattle (WA); On-site; USD 93,400 - 140,000; Full time

Job summary

Pacific Biosciences is seeking a Scientist II, Field Applications Bioinformatics Support, to assist customers with PacBio data analysis software and HiFi sequencing workflows. You will train users, troubleshoot, and serve as the bridge between customers and PacBio across multiple US locations including Seattle and remote sites.

The role requires MSc/PhD in life sciences or related field, 2+ years in bioinformatics or tech support, and strong communication skills.

Qualifications

• MSc or PhD in life sciences, bioinformatics, or related field.
• 2+ years of experience in bioinformatics, data management, or tech support.
• Experience with high-throughput sequencing data analyses and pipelines.

Responsibilities

• Assist and enable customers and collaborators in using PacBio data analysis software.
• Train customers on HiFi sequencing data characteristics and analysis tools.
• Be the primary contact for customers to understand their sequencing data and needs.
• Provide timely bioinformatics and software assistance to customer inquiries.
• Support sales in technical discussions and customer meetings.
• Collaborate with internal teams to prepare instrument installations and software roll-out.

Skills

Bioinformatics

Customer support

Communication

Team collaboration

Problem solving

Time management

Education

MSc/PhD life sciences

Tools

WDL

Snakemake

Nextflow

Salesforce CRM

SMRT Link

Job description

Pacific Biosciences is seeking a Scientist II, Field Applications Bioinformatics Support, to assist customers with PacBio data analysis software and HiFi sequencing workflows. You will train users, troubleshoot, and serve as the bridge between customers and PacBio across multiple US locations including Seattle and remote sites.

The role requires MSc/PhD in life sciences or related field, 2+ years in bioinformatics or tech support, and strong communication skills.