Remote Field Service Engineer Cardiovascular Northeast

Boston Scientific; Baltimore (MD); Remote; USD 57,000 - 97,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Boston Scientific is seeking a Field Service Engineer to install, maintain and service medical systems in customer locations across a defined territory. This hands-on role emphasizes independent problem solving, customer interaction and strong technical knowledge.

The position covers the Northeast region with high travel and remote work from a home-based office when not traveling. You’ll collaborate with healthcare providers, patients, and cross-functional teams to ensure optimal equipment

Qualifications

• 1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related field.
• Travel to customer sites approximately 75% of the time.
• Valid driver’s license and access to a service vehicle.
• Strong understanding of electronic systems and diagnostics.
• Excellent verbal and written communication with a customer-first mindset.

Responsibilities

• Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment.
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting.
• Deliver technical support for field escalations, customer concerns, and warranty inquiries.
• Manage routine and emergency service requests within your assigned territory.
• Accurately document service events, complaint information, and system updates using internal tools.
• Adhere to SOPs, safety guidelines, and regulatory requirements.
• Participate in projects, event support, or cross-functional tasks as required by the business unit.
• Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities.

Skills

Electronic systems

Troubleshooting

Customer-facing communication

Field service

Education

Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or related field

BMET certification or equivalent training

Bachelor’s degree in a related field with relevant experience

Tools

Microsoft Office Suite

Laser Technology

Job description

Boston Scientific is seeking a Field Service Engineer to install, maintain and service medical systems in customer locations across a defined territory. This hands-on role emphasizes independent problem solving, customer interaction and strong technical knowledge.

The position covers the Northeast region with high travel and remote work from a home-based office when not traveling. You’ll collaborate with healthcare providers, patients, and cross-functional teams to ensure optimal equipment