Field Service Engineer II - Cardiovascular (Remote Northeast)

Boston Scientific; South Portland (ME); Remote; USD 57,000 - 97,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Boston Scientific is hiring a Field Service Engineer to install, service, and troubleshoot medical systems. You will travel to customer sites, provide hands-on repair and training, and support clinical staff to ensure optimal device performance.

The role covers a remote, field-based setup with home-office work when not traveling. The position requires strong electronics knowledge, problem-solving skills, and excellent communication, with up to ~75% travel and relocation assistance available for

Qualifications

• 1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related field.
• Minimum of 1 year in a role requiring travel to customer or field sites.
• Strong understanding of electronic systems, including analog and digital circuitry.
• Excellent verbal and written communication with a customer‑first mindset.

Responsibilities

• Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment.
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting.
• Deliver technical support for field escalations, customer concerns, and warranty inquiries.
• Manage routine and emergency service requests within the assigned territory.
• Accurately document service events, complaint information, and system updates using internal tools.
• Adhere to SOPs, safety guidelines, and regulatory requirements.
• Participate in projects, event support, or cross‑functional tasks as required.
• Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities.

Skills

Electronic systems

Troubleshooting

Customer communication

Field travel

Medical equipment knowledge

Education

Associate degree or BMET/related training

Job description

Boston Scientific is hiring a Field Service Engineer to install, service, and troubleshoot medical systems. You will travel to customer sites, provide hands-on repair and training, and support clinical staff to ensure optimal device performance.

The role covers a remote, field-based setup with home-office work when not traveling. The position requires strong electronics knowledge, problem-solving skills, and excellent communication, with up to ~75% travel and relocation assistance available for