Field Service Engineer II — Medical Devices (Cardio)

Boston Scientific; Dallas (TX); Remote; USD 55,000 - 94,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Boston Scientific is seeking a Field Service Engineer to install, maintain and service medical systems in the Southwest region, primarily in Dallas, TX. You will travel to field sites, support healthcare providers, and ensure equipment performance and safety.

The role requires strong electronic system knowledge, troubleshooting skills, and the ability to work independently with minimal supervision while communicating effectively with customers.

Qualifications

• 1 year of experience with an Associate's degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR an equivalent combination of education, training, and relevant work experience.
• Examples of equivalent combinations may include: High School Diploma/GED with a minimum of 3 years of relevant field service, technical, or biomedical equipment experience; BMET certification or military technical training with 1 year hands‑on experience; Bachelor's degree in a related field with relevant technical experience.
• Minimum of 1 year in a role requiring travel to customer or field/remote sites
• Strong understanding of electronic systems, including analog and digital circuitry
• Proficiency in troubleshooting and servicing complex technical or medical equipment
• Excellent verbal and written communication skills with a customer‑first mindset
• Ability to travel approximately 75% of the time to service customers, sometimes on short notice
• Ability to work independently and handle multiple priorities with minimal supervision
• Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements

Responsibilities

• Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
• Deliver technical support for field escalations, customer concerns, and warranty inquiries
• Manage routine and emergency service requests within your assigned territory
• Accurately document service events, complaint information, and system updates using internal tools
• Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
• Participate in projects, event support, or cross-functional tasks as required by the business unit
• Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities

Skills

Troubleshooting

Customer communication

Independent work

Travel readiness

Education

Associate's degree or technical diploma in Electronics/Biomedical Eng/Life Sciences

BMET certification or military technical training

Bachelor's degree in a related field with tech experience

Job description

Boston Scientific is seeking a Field Service Engineer to install, maintain and service medical systems in the Southwest region, primarily in Dallas, TX. You will travel to field sites, support healthcare providers, and ensure equipment performance and safety.

The role requires strong electronic system knowledge, troubleshooting skills, and the ability to work independently with minimal supervision while communicating effectively with customers.