Remote Field Service Engineer - Bioprocess (New England)

Sartorius; Boston (MA); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Mentoring and leadership programs

Paid vacation and holidays

Flexible work schedules

Comprehensive onboarding

401 k with company match

Health and wellness programs

Two-way collaboration across teams

Job summary

Sartorius is seeking a Field Service Engineer for a remote-based role covering the New England area. You will service Bioprocess products, installations, calibrations, and training, acting as the primary liaison for North America customers.

Candidate should reside near Greater Boston; travel across MA, RI, CT, NH, ME, VT and occasional Canada. Requires 3+ years field service, ISO 9001/GMP knowledge, and a valid driver’s license and passport. Base salary $90k-$100k plus bonus and car allowance.

Qualifications

• Bachelor’s degree in Electrical/Electronic discipline (associate’s degree acceptable with experience).
• 3+ years Field Service experience (Biopharmaceutical experience preferred).
• Knowledge of ISO 9001:2008 and GMP/GDP requirements.

Responsibilities

• Perform installation & commissioning, calibration, preventive maintenance and break-fix repairs.
• Maintain fault-finding data and provide product-performance feedback.
• Acquire product knowledge and pursue self-improvement.
• Assist with in-house service activities as needed.
• Follow procedures to keep customer data and configurations up to date.
• Keep accurate time, expenses, and work records.
• Decide repair approaches within SLAs and client contracts.
• Collaborate with teams to escalate issues to Product/Customer Support.
• Travel up to 70% to support field service activities.
• Lift up to 50 lbs occasionally and 20 lbs frequently.
• Perform other related duties as required.
• Align with values: Sustainability, Openness, Enjoyment.

Skills

Field Service experience

ISO 9001/GMP knowledge

Driver's license & passport

Customer service mindset

Critical thinking

Mathematics & science

Complex problem solving

Education

Electrical/Electronic discipline degree

Job description

Sartorius is seeking a Field Service Engineer for a remote-based role covering the New England area. You will service Bioprocess products, installations, calibrations, and training, acting as the primary liaison for North America customers.

Candidate should reside near Greater Boston; travel across MA, RI, CT, NH, ME, VT and occasional Canada. Requires 3+ years field service, ISO 9001/GMP knowledge, and a valid driver’s license and passport. Base salary $90k-$100k plus bonus and car allowance.