Remote Field Service Engineer - Andover, MA Territory

General Motors; Massachusetts; Remote; USD 69,000 - 107,000; Full time

Job summary

General Motors in the United States is seeking skilled Field Service Engineers to provide on-site and remote support to GM’s dealership and wholesale networks. You will diagnose vehicle issues, support Techline tools, and work with dealers to prevent repurchases and warranty costs.

The role emphasizes extensive automotive service experience, GM tooling knowledge, and strong communication with regional teams; relocation to the Andover, MA area is supported within policy.

Qualifications

• Extensive hands-on automotive dealership service experience.
• Knowledge of GM diagnostic tools and service processes.
• State certifications as required by local law; valid driver’s license.

Responsibilities

• Provide on-site technical support to GM dealerships and customers.
• Manage dealer repurchase risk and assist in process improvements.
• Coordinate with GM regional teams and TAC for escalations.
• Deliver in-dealership trainings and resolve field issues.

Skills

USA geographic mobility

Automotive dealership service

GM tools knowledge

Driver's license

MS Office proficiency

Education

Technical/Associate/Bachelor degree

Tools

GM Essential Service tools

Pico Scope

Data Bus Diagnostic Tools

Job description

General Motors in the United States is seeking skilled Field Service Engineers to provide on-site and remote support to GM’s dealership and wholesale networks. You will diagnose vehicle issues, support Techline tools, and work with dealers to prevent repurchases and warranty costs.

The role emphasizes extensive automotive service experience, GM tooling knowledge, and strong communication with regional teams; relocation to the Andover, MA area is supported within policy.