Remote Field Property Claims Specialist

Nationwide Mutual Insurance Company; Harrisburg (Dauphin County); Remote; USD 80,000 - 149,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Pension plan

Paid time off

Job summary

Nationwide Mutual Insurance Company seeks a Field Claims Specialist III, Property to resolve complex property claims with investigation, liability evaluation and negotiation. This role covers Chester County, PA, is work-from-home with daily travel to policy locations, and may require overnight travel and CAT duty. You will mentor staff, collaborate with SIU/Subrogation, and deliver exceptional service to policyholders.

Qualifications

• 3-5 years of insurance field/property claims handling or adjusting experience
• Proficiency with Xactimate
• Experience writing estimates and handling claims start to finish
• Construction background (Residential, Roofing, Remodeling, Water mitigation)
• Strong customer service competency
• Strong written & verbal communication skills

Responsibilities

• Handles all assigned claims promptly with little direction and oversight; may include complex and catastrophic losses
• Determines proper policy coverages and applies standard methodologies to conclude cases
• Opens, closes and adjusts reserves according to company practices
• Maintains current knowledge of local industry repair procedures and local market pricing
• Mentors and provides leadership to less experienced claims associates
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities
• Initiates and conducts follow-ups through proficient use of the claims systems
• Delivers an outstanding customer service experience to Nationwide customers

Skills

Property claims

Xactimate

Claims lifecycle

Construction background

Customer service

Communication skills

Education

Business administration degree preferred

Tools

Xactimate software

Job description

Nationwide Mutual Insurance Company seeks a Field Claims Specialist III, Property to resolve complex property claims with investigation, liability evaluation and negotiation. This role covers Chester County, PA, is work-from-home with daily travel to policy locations, and may require overnight travel and CAT duty. You will mentor staff, collaborate with SIU/Subrogation, and deliver exceptional service to policyholders.