Remote Field Ops Manager – Facilities & Vendor Liaison

Lessen; United States; Remote; USD 80,000 - 126,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Disb

401K retirement savings plan

Paid vacation and holidays

Maternity/Paternity Pay

Career advancement opportunities

Tools for success

Job summary

Lessen is a tech-enabled property services provider seeking a Field Operations Manager to support client operations remotely across the United States. You will engage with clients and vendors on-site, improving service delivery and reporting performance from a user perspective.

The role requires 5+ years in facilities management, strong MS Office skills, and the ability to travel up to 60% within the geographic area.

Qualifications

• 5+ years of experience in facilities management, maintenance management, or building maintenance trades.
• Bachelor's Degree required.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor.
• Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors.
• Represent SMS in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work.
• Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections.
• Assure client leadership that SMS is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation.
• Enhance the effectiveness of SMS technology solutions through increased adoption by directly demonstrating the platform's value to both customer and vendor.
• Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs.

Skills

Facilities management

MS Office proficiency

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Lessen is a tech-enabled property services provider seeking a Field Operations Manager to support client operations remotely across the United States. You will engage with clients and vendors on-site, improving service delivery and reporting performance from a user perspective.

The role requires 5+ years in facilities management, strong MS Office skills, and the ability to travel up to 60% within the geographic area.