Specialty Commercial District Lead

Lessen; Scottsdale, Chicago (AZ, IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Life & Disability

401K

Paid vacation & holidays

Parental leave

Career growth opportunities

Job summary

Lessen in Scottsdale seeks a District Lead to oversee day-to-day facilities activities for key trades, driving performance and continuous improvement. You’ll shape strategic objectives, manage budgets, and partner with senior leadership to deliver high-value facilities services.

The role focuses on optimizing processes, ensuring regulatory compliance, and leveraging data tools to enhance client outcomes and operational efficiency.

Qualifications

• Bachelor’s degree or equivalent facilities management experience.
• 7+ years of facilities management experience.
• Vendor relationship management skills.
• 2-3 years of people management experience.
• Experience with managing multiple vendors for day-to-day work order management and small to large capital projects.
• Communication and organizational skills.
• Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus.

Responsibilities

• Strategic leadership: Develop and execute long-term facilities management strategies aligned with company goals.
• Financial Oversight: Manage larger financial responsibilities to ensure fiscal responsibility and operational efficiency.
• Cross-Departmental Collaboration: Work closely with senior leadership across various departments to optimize processes and improve efficiencies.
• Risk Management & Compliance: Oversee adherence to regulatory, safety and compliance requirements.
• Technology & Innovation Integration: Identify and implement new technologies or automation tools to improve facility operations.
• Supervises Facility Managers and CSRs to ensure high standards for quality and adherence to SMS Assist policy.
• Manages spend within the assigned portfolio to the client’s financial benefit.

Skills

Vendor relationship management

People management

Communication

Organizational skills

Facilities management experience

Education

Bachelor’s degree or equivalent facilities management experience

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The District Lead(DL) provides oversight to operational teams managing all day-to-day facilities activities for specific trades within an assigned district. The District Leadmust be able to work in a fast-paced environment, prioritize multiple tasks, consistentlymake effective decisions under stressful conditions. This positionis responsible forthe team’s overall performance and for meeting or exceeding assigned operational and financial goals. The roleis responsible formaintaininga strategic view of businessobjectivesand a “continuous improvement” mindset thatseekstooptimizeprocesses andprocedureto enhance business performance. Additionally, this positionis responsible forcreating and developing relationships with internal and external partners.

What You'll Do:

• Strategic leadership: Developand execute long-term facilities management strategies aligned with company goals.
• Financial Oversight: Manage larger financial responsibilities to ensure fiscal responsibility and operational efficiency
• Cross-Departmental Collaboration: Work closely with senior leadership across various departments tooptimizeprocesses and improve efficiencies.
• Risk Management & Compliance: Oversee adherence to regulatory, safety and compliance requirements, ensuring all facilities meet industry standards
• Technology & Innovation Integration: Identifyand implementnew technologiesor automation tools to improve facility operations.
• Manages operational teams servicing specific trades of high strategic value to SMS assistin order todeliver results that consistently meet or exceed client expectations in terms of operational and financial performance
• Closelymonitorsthe operational and financial performance of all assigned operational teams toidentifythe root causes of process, approach, and/or program deficiencies; recommends resolutions to increase the client’s operational and financial efficiency
• Develops systems and processes toidentifypotential issues prior to client escalation and works with operational teams to ensure they resolvehigh priorityissues; escalates only the most sever issues to senior department leadership, and raises them alongside actionable recommendations for solutions
• Supervises Facility Managers and CSRs to ensure that they are enforcing the highest standards for quality, accuracy, and adherence to SMS Assist policy
• Holds Facility Managers and CSRs accountable for managing the spend within the assigned portfolio to the client’s financial benefit
• Uses KPIs and other quantitative indicators as well as judgement and qualitative observation to review and assess the performance of Facility Managers and CSRs; provides informal in‑stride counseling and formal feedback at prescribed intervals
• Mentors Facility Managers to continuously develop their professional knowledge, operationalproficiency, and leadership ability to improve performance and prepare them for increasing responsibility
• Assistsin the development of andfrequentlyuses analysis tools in our propriety database toidentifyservice trends and implement best practice strategies for both internal and client business processes; uses insights from data toidentifyopportunities and drive continuous improvement
• Assistsdepartment leadership in the development and implementation of data tools to measure, track, and set standards for team performance; enforces adherence to these goals and standards
• Develop key vendor relationships; collaborate with key stakeholders in markets to devise solutions to client issues
• Work cross‑functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services
• Assistteam in managing the complete work order life cycle from creation to resolution
• Ensures confidentiality of internal and external data
• Performs ad‑hoc projects and other duties as assigned

What You Need:

• Bachelor’s degree or equivalent facilities management experience
• 7 + years of facilities management experience
• Vendor relationship management skills
• 2-3 years of people management experience
• Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
• Communication and organizational skills
• Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus

Why Lessen:

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.