Remote Field Operations Engineer - Travel-Heavy, Tech Support

Seegrid Corp.; Pittsburgh (Allegheny County); Remote; USD 60,000 - 90,000; Full time

Job summary

Seegrid Corp. in Pittsburgh, PA is seeking a Field Operations Engineer to ensure smooth operation and maintenance of complex robotics systems at customer sites. You will diagnose issues, perform corrective actions, and provide technical support with a customer-first mindset.

This role is fully remote and may require up to 80% travel, including international trips. You will collaborate with Support, Engineering and Customer Success, coach customer staff on safety, and maintain detailed records of

Qualifications

• Associates degree in electrical/mechanical technology, or at least 3 years of experience in complex machinery or industrial equipment.
• Ability to travel extensively domestically and internationally and maintain a clean driving record - Passport is required.
• Experience using Linux.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical support and maintenance services, diagnosing issues, and implementing corrective actions promptly.
• Partner with Seegrid Support, Engineering and Customer Success teams to provide the best possible resolution to customer concerns.
• Collaborate with engineering and product teams to provide feedback on performance and reliability.
• Coach customer staff on safety, operation and maintenance best practices.
• Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials.
• Remain prepared for customer service calls which most likely require travel on short notice.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Communication

Linux

Time management

Travel readiness

Education

Associate degree in electrical/mechanical technology

3+ years experience with complex machinery or industrial equipment

Tools

Diagnostics software

Field service software

Job description

Seegrid Corp. in Pittsburgh, PA is seeking a Field Operations Engineer to ensure smooth operation and maintenance of complex robotics systems at customer sites. You will diagnose issues, perform corrective actions, and provide technical support with a customer-first mindset.

This role is fully remote and may require up to 80% travel, including international trips. You will collaborate with Support, Engineering and Customer Success, coach customer staff on safety, and maintain detailed records of